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Mid LevelFull-timeRustGitAIAPI
Salary Range
$33,150 - $44,850 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Key Account Onboarding Specialist to join our Success team at Jobber and help some of the largest and fastest-growing home service businesses get up and running on our platform.
Key Responsibilities
- →Build strong, trust-based relationships between Jobber and our key customers
- →Lead deep discovery conversations to understand each customer’s business goals, challenges, and operating environment
- →Guide customers through complex onboarding activities, including data migration, third-party integrations, digital payments, and team enablement
- →Deliver tailored onboarding experiences through 1-to-1 training, proactive outreach, email campaigns, and group sessions
- →Clearly articulate the value of Jobber’s products, features, services, and partner ecosystem
- →Partner cross-functionally with Product, Engineering, Sales, and Customer Success to share insights, customer feedback, and improvement opportunities
- →Contribute to the optimization of internal onboarding processes and scalable best practices
- →Stay current on Jobber product updates, industry trends, and evolving customer needs
- →Act as a role model on the team by operating with integrity, accountability, and a commitment to excellence
- →Develop deep expertise in supporting home service businesses and become a thought leader in this space
Requirements
- ✓Proven experience in customer onboarding, account management, customer success, or a similar customer-facing role within a B2B SaaS or fintech environment
- ✓Strong communication skills, with confidence engaging executive-level stakeholders
- ✓The ability to influence and persuade by clearly connecting solutions to customer needs and outcomes
- ✓A solid understanding of cloud-based technologies and SaaS fundamentals
- ✓Strong analytical and troubleshooting skills, with a proactive approach to problem solving
- ✓Excellent time management and prioritization skills in a fast-paced, high-impact environment
- ✓High attention to detail and accountability in documenting work and customer progress
- ✓A strategic mindset — you can see what’s coming next and translate it into thoughtful onboarding plans
- ✓Comfort operating in ambiguity and adapting when priorities or paths forward evolve
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