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ManagerFull-timeRust
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Motorway is seeking an experienced Operations Manager to build and lead a new team of 8 people for their B2B lease vehicle operations. This founding role will establish operational excellence for the enterprise business, launching in April 2026 and scaling through Q2.
Key Responsibilities
- →Directly manage and coach a team of 8 people, ensuring they meet performance metrics, quality standards, and service level agreements
- →Conduct regular performance reviews, identify training needs, and create a positive work environment that supports career progression
- →Implement and manage a commission-based performance model to drive team achievement of key metrics
- →Oversee daily operations across the full generalist workflow, monitoring real-time performance and managing resource allocation
- →Ensure strict adherence to operational procedures and quality standards, identifying opportunities for process improvements
- →Handle complex customer issues and sensitive dealer renegotiations as the escalation point
- →Prepare and analyze performance reports, identifying trends and providing actionable insights to senior leadership
- →Work closely with Transport Operations, Seller Sales, and Dealer teams to deliver a seamless customer experience
Requirements
- ✓Experienced Operations leader with excellent coaching skills and success developing talent in high-growth environments
- ✓Strong operational and analytical skills, capable of monitoring real-time performance and using data to drive decision-making
- ✓Experience managing commission-based or incentive-driven teams, balancing productivity with quality outcomes
- ✓Strong communication and stakeholder management skills, able to handle sensitive B2B conversations and present insights to senior leadership
- ✓Ability to thrive in fast-paced, ambiguous environments and build structure while managing multiple priorities
- ✓Commercially minded with understanding of unit economics, cost per sale metrics, and operational efficiency
- ✓Proactive problem-solver who takes initiative and builds scalable solutions from first principles
Benefits
- ★Competitive salary with performance-based incentives
- ★Great work-life balance with standard shifts from 8:45am to 5:30pm
- ★Sea fronted office location with regular social events, office drinks, weekly massages, and free snacks
- ★Flexibility to work from home 1 day per week
- ★Stock options to share in Motorway’s growth and future success
- ★Pension scheme with provider NEST
- ★Strong commitment to personal development including budget for books, courses, and conferences
- ★Opt-in comprehensive health insurance through BUPA including dental care and fitness discounts
- ★Cycle to work scheme
- ★One paid volunteering day per year
- ★Generous parental benefits including 6 months full paid maternity leave, 4 weeks paternity leave, and workplace nursery scheme
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