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Mid LevelFull-timeRustAWSAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We’re looking for driven, customer-focused teammates who are curious about innovative blockchain technology and financial services. As a Customer Success Associate (CSA), you’ll work in a call center environment, where your primary responsibility is handling inbound phone calls, chats, and emails from customers. You’ll be the voice of Figure, helping people understand our products, navigate the application process, and move confidently through each step of their experience.
Key Responsibilities
- →Champion the customer support experience as the first point of contact for prospective and existing customers managing inbound calls, chats, and emails to provide expert guidance on our products and their applications.
- →Help customers navigate the application process, troubleshoot issues, and resolve concerns with empathy and efficiency.
- →Promote brand trust and loyalty by delivering exceptional support to our customers via phone, chat interactions and email.
- →Identify trends, gather key insights, and contribute ideas to improve customer support processes and product experience.
- →Provide technical support and troubleshooting on a variety of platform issues.
- →Conduct video notary sessions with attention to detail and professionalism.
- →Participate in new training and licensing programs to grow your skills and support team goals.
- →Contribute to a high-energy, collaborative team environment in the Customer Support Center.
Requirements
- ✓1+ years in a customer-facing role.
- ✓BA/BS from an accredited university preferred.
- ✓A dependable and reliable team player who thrives in a fast-paced, high-volume environment.
- ✓Adaptable and open to change as processes evolve.
- ✓Clear, confident, and compassionate communication skills.
- ✓Ability to become a licensed e-notary, including passing the Figure and state required background checks.
- ✓Successfully complete the required compliance training.
- ✓A solutions-oriented mindset and commitment to providing an outstanding customer experience.
- ✓Ability to build trust and rapport with customers over the phone and in writing.
- ✓Process driven organizational skills
- ✓A quick and flexible learning style with the ability to navigate new technology platforms.
- ✓Ability to thrive in a fast-paced growing company.
Benefits
- ★Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
- ★Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- ★Employer-funded life and disability insurance coverage
- ★11 Observed Holidays & PTO plan
- ★Up to 12 weeks paid family leave
- ★Continuing education reimbursement
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