Social Media Manager (13 month contract) at Jobber

ARE YOU READY TO TRANSFORM JOBBER'S SOCIAL MEDIA PRESENCE? Then Jobber might be the place for you! We’re looking for an Social Media Manager to be part of our Marketing department on a 13 month contract. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers [Upgrade to PRO to see link] THE TEAM Marketing at Jobber is responsible for telling our story, growing awareness, and driving demand. Within Marketing, Social plays a critical role in how we show up every day—shaping how our brand is experienced in the wild and how we connect with the home service community at scale. Social is one of Jobber’s most visible and fast-moving channels, with a strong foundation and meaningful reach. This role will be instrumental in evolving that presence: driving a social-first content strategy, taking creative risks through rapid experimentation, and partnering cross-functionally to bring campaigns to life to expand our reach and following. THE ROLE We’re looking for a Social Media Manager to lead Jobber’s social presence as a strategic, creative, and performance-driven channel. This isn’t a “post and schedule” role. You’ll own how we show up on social: optimizing and executing on a social-first content strategy, creating and testing high-performing content (especially on video-first platforms), engaging with the community, and partnering across teams to bring campaigns to life in a way that earns attention and engagement. You’re the single dedicated headcount for social, and must be a master at collaboration and project management to leverage the many internal and external partners and creators you have access to in your role. This role is ideal for someone who thinks like a creator, operates like a marketer, and builds like a systems thinker. This role is an 13-month maternity leave contract, offering a unique opportunity to make a meaningful impact within our team during this period. THE SOCIAL MEDIA MANAGER WILL: - Own and evolve Jobber’s social media strategy across platforms (TikTok, Instagram, LinkedIn, Facebook, X), balancing brand, engagement, and growth - Collaborate closely with the Creative Studio (especially video) to plan, produce, and deliver high-quality content at scale, and coordinate with creators or freelancers as needed - Drive the creation of social-first content from concept to publish, with a focus on short-form video and high-performing, platform-native formats - Lead rapid experimentation: testing trends, formats, and “viral swings,” and doubling down on what works - Partner cross-functionally with Brand Marketing and Communications, Content, Product Marketing, and Partnerships to ensure social is integrated into campaigns from the start - Translate campaign and business goals into compelling social content that drives awareness, engagement, and impact - Build and optimize content systems, calendars, and workflows that enable consistent, efficient output - Leverage AI tools to enhance content ideation, creation, analysis, and distribution - Monitor performance and platform analytics, turning insights into clear recommendations and continuous improvement - Manage community engagement while actively monitoring sentiment, exercising strong judgment in sensitive situations, and escalating or responding to protect Jobber’s reputation TO BE SUCCESSFUL, YOU’LL HAVE - Proven experience in organic social media, with ownership over strategy and execution - A strong point of view on what makes content perform on modern platforms - Proven experience creating and rapid-testing high-performing social content that drives engagement and growth - Strong cross-functional skills, with experience partnering closely with creative and video teams and influencers/creators - A systems mindset, with the ability to build scalable content workflows and processes - Comfort using data and analytics to evaluate performance and guide decisions - Good judgment in community management, including handling sensitive situations and protecting brand reputation LOCATION: We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo. COMPENSATION: At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $98,300, a midpoint of $115,700, and a maximum salary of $133,100, designed to show the progression from learning the ropes to truly excelling. We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth. Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development. We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process! What you can expect from Jobber: - A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options. - A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential. - A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet. - To work with a group of people who are humble, supportive, and give a sh*t about our customers. We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process. A bit more about us: Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!