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ExecutiveFull-time
Salary Range
$107,100 - $144,900 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a B2B Account Manager to develop and implement account management strategies for our business clients.
Key Responsibilities
- →Define a practical hybrid account-management approach, combining high-touch and scaled support
- →Develop customer segmentation (e.g. Tier A/B/C) based on complexity, risk, and technical needs
- →Recommend the size, roles, and structure of the account-management team
- →Outline how account managers interact with technical specialists, operations, policy, and data teams
- →Create clear workflows for handling technical issues, release communications, change deployment, and customer readiness
- →Establish escalation routes and clarity around RACI (roles and responsibilities)
- →Propose reporting and insight-tracking mechanisms (customer health, error patterns, readiness indicators)
- →Create practical templates such as customer engagement plans, change-readiness checklists, issue-triage scripts, and briefing packs
- →Recommend tooling or CRM-light approaches suitable for supporting 500–1000 accounts
- →Provide a roadmap for phased rollout
- →Train internal staff and embed repeatable processes
- →Advise on metrics to track success and refine the model over time
Requirements
- ✓Experience in B2B account management or similar role
- ✓Strong understanding of customer segmentation and account management strategies
- ✓Excellent communication and interpersonal skills
- ✓Ability to develop and implement process improvements
- ✓Experience with CRM systems or similar tools
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About JobsForHumanity
JobsForHumanity is a specialized platform dedicated to connecting individuals with meaningful employment opportunities that align with their desire to make a positive impact on the world. Operating within the non-profit and social enterprise sectors, the organization serves as a bridge between job seekers passionate about social good and organizations committed to humanitarian causes. While the exact founding date and location are not specified, the name and domain suggest a global mission focused on leveraging professional talent for the betterment of humanity. The platform offers a curated selection of job listings, internships, and volunteer positions across various sectors, including education, healthcare, environmental conservation, and community development. Key features include detailed organization profiles, personalized job alerts, and resources for career growth in the social impact space. JobsForHumanity targets professionals, recent graduates, and volunteers who prioritize purpose-driven work, providing them with transparent information about each opportunity’s social or environmental benefits. JobsForHumanity has established itself as a trusted resource in the social impact job market, differentiating itself through its rigorous vetting process and commitment to transparency. The platform’s unique value proposition lies in its ability to match talent with organizations that share their values, fostering long-term engagement and measurable social change. By focusing on quality over quantity, JobsForHumanity has built a reputation for connecting mission-driven individuals with roles that truly matter.
