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LeadFull-timeRustAI
Salary Range
$52,020 - $70,380 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Lead to join our team at Junior, a profitable, bootstrapped company building cutting-edge LLM-powered tools for private market investors. You will play a critical role in driving customer adoption, satisfaction, and retention for our clients, including top private equity and consulting firms.
Key Responsibilities
- →Own, build, and nurture strong relationships with customers, including senior stakeholders at large cap funds and consultancies
- →Plan and execute large-scale AI deployments of 1,000s of users
- →Act as the voice of the customer, interfacing between users and the product team to guide feature development
- →Co-design training with customers and deliver it
- →Leverage data to drive customer usage, satisfaction, and retention
- →Shape the structure and processes of the customer success team
Requirements
- ✓2+ years consulting (ideally CDD) or 2+ years in PE or 3+ years of customer success/product/data analytics experience in a startup/scale-up
- ✓Highly responsive with excellent communication and presentation skills
- ✓Strong ability to prioritize and execute, driven by customer needs and business impact
- ✓Exceptional work ethic with a focus on high-quality client outcomes
- ✓Collaborative team player with strong opinions
- ✓Rigorous approach to customer analysis, reporting, and data-driven decision making
- ✓Native or highly fluent in English
- ✓Advanced prompting capability with ChatGPT and/or other LLM tools
- ✓Ability to write basic database queries (e.g., SQL)
Free to sign up. Takes 30 seconds.
