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Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
We are looking for a Customer Support Specialist, Payments to join our team at Justworks. This role focuses on helping small business customers with inquiries related to payroll, payments, tax, billing, and other financial matters. You will be a key resource for customers and coworkers, providing specialized services and support.
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Justworks is a modern HR and payroll platform designed to simplify the administrative complexities of running a business. Operating in the human resources and technology sector, Justworks provides a comprehensive suite of tools to help companies manage their workforce efficiently. Founded in New York City in 2013, the company has grown to serve a diverse range of businesses, from startups to established enterprises, by offering a streamlined approach to HR, payroll, benefits, and compliance. The platformβs main products and services include automated payroll processing, benefits administration, time-off tracking, and HR support, all accessible through an intuitive, cloud-based interface. Key features such as real-time analytics, customizable workflows, and expert support ensure that businesses can focus on growth while maintaining compliance with labor laws and regulations. Justworks targets small to mid-sized businesses that require robust HR solutions without the overhead of a large in-house team, making it particularly appealing to tech companies, creative agencies, and e-commerce businesses. Justworks has distinguished itself in the HR tech space by combining user-friendly technology with personalized service, earning recognition for its innovation and customer satisfaction. The companyβs ability to integrate seamlessly with other business tools and its commitment to staying ahead of regulatory changes have solidified its position as a trusted partner for businesses seeking efficiency and scalability. Its unique value proposition lies in its all-in-one solution that not only automates tedious tasks but also provides strategic insights to help businesses thrive.
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Posted: 2/13/2026
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Market estimate for customer support specialist, payments roles
$60K
Average Salary