Training Specialist (Emergency Management) at Juvare

Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide. Juvare helps our clients prepare, connect, and respond to protect people, property, and brands. Position: Training Specialist Reports To: Director, Training & Documentation Location: Atlanta, GA (preferred) or Remote US Overview: We are looking for technologists who want to use their training, instructional design, and communication skills to help Juvare clients improve emergency response and make the world a safer and more resilient place. Our team works from our Atlanta office or remotely. This is a client-facing, individual contributor role. We want team players who have a passion for client success and embrace our core values: • Accountability: Integrity in every voice. Excellence in every action. • Client Focus: Promises delivered. Trust earned. • Collaboration: Work together. Work better. • Innovation: Solve big problems. Create lasting impact. Juvare is a worldwide leader in emergency preparedness and critical incident management and response technology. Juvare means "to help." Our solutions empower government agencies, corporations, healthcare facilities, academic institutions, and volunteer organizations to leverage real-time data to manage incidents faster and more efficiently, protecting people, property, and brands. Juvare is an AWS partner, certified in Public Safety and Disaster Response. Responsibilities • Develop, coordinate, and deliver training programs, including emergency management and technical assistance as more fully described below. • Develop • Collaborate with internal stakeholders to develop content to explain product functionality for existing and upcoming features. • Partner with client-facing teams to surface product training opportunities. • Develop curriculum and material suitable for synchronous and asynchronous learning for internal and external stakeholders. • Develop training assets such as handbooks, student guides, scenario event lists, exercise plans, manuals, slide presentations, videos, and related materials. • Maintain a library of up-to-date, relevant, product-specific course materials. • Maintain Juvare brand standards in content. • Coordinate • Ensure that training venues are well-equipped for face-to-face learning experiences. • Assist in managing the training schedule as needed. • Deliver • Conduct live training sessions virtually and in person. • Present comfortably to a wide range of stakeholders, including executives, emergency managers, and technologists. • Write, edit, record, and produce training material for asynchronous learning. • Collaborate with marketing and client success teams to syndicate new training materials for maximum impact. • Maintain compliance with Juvare policies and information security standards. • Safeguard company and client information. Required Qualifications • Bachelor’s degree in relevant fields. • Experience in adult learning environments. Preferred Qualifications: • Instructor qualification from an accredited institution. • Ability to perform essential job functions according to ADA, FMLA, and other standards. • Active clearance or ability to obtain. Skills/Knowledge Requirements: • Former military experience • Excellent interpersonal skills. • Familiarity with technology solutions for training delivery. • Experience with live (virtual and face-to-face) training delivery. • Desire to understand the emergency management mission and how our software supports improvement. • Collaborative mindset in a matrix organizational structure. • Familiarity with business analysis, GIS tools, and comprehensive emergency management is a plus. • Experience with project management software is beneficial. • Outstanding written, verbal, and presentation skills. • Willingness to travel up to 50% on average. • Knowledge of preparedness and response regulations preferred. • Knowledge of Public Health and Healthcare operations preferred. • Passion for exceptional client service. Additional Information: This position requires access to information that is controlled by the Export Administration Regulations (“EAR”). A candidate must qualify as a “U.S. Person” or be otherwise eligible to access EAR covered materials through an EAR exception or license. A "U.S. Person" as defined by the EAR includes a U.S. Citizen, U.S. national, lawful permanent resident, refugee, or asylee. Candidates may be required to undergo an SF-85 background check for certain government-related projects. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. EEO Statement Juvare is deeply committed to building a diverse and inclusive team. We believe in equal opportunity for all applicants and encourage individuals from underrepresented groups in technology to apply. As an equal opportunity employer, we celebrate diversity and are committed to building and maintaining a diverse and inclusive workforce. All qualified applicants and employees will receive consideration for employment regardless of—and will be free from discrimination on account of—their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, physical condition, developmental disability, genetic information, or any other category protected under applicable law. Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to [Upgrade to PRO to see contact]. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in. Affirmative Action: Juvare’s Affirmative Action Plan advances our principles of equal opportunity and supports that goal by enlarging our talent pool.