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ManagerFull-timeRustReactGit
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Site Reliability Operations Manager to lead the operational reliability layer of our production environment at Kaizen Gaming, ensuring 24/7 service stability across networks, applications, and infrastructure.
Key Responsibilities
- →Lead and develop the Site Reliability Operations team, ensuring high performance across 24/7 shift coverage.
- →Own incident management processes, including severity classification, escalation paths, communication standards, and post-incident reviews.
- →Ensure proactive monitoring of production systems with meaningful alerting that minimizes noise and maximizes actionability.
- →Track and improve key operational metrics such as MTTA, MTTR, uptime, and SLA adherence.
- →Establish and refine standard operating procedures for monitoring, escalation, and vendor coordination.
- →Drive structured communication during incidents, ensuring clear updates to technical and business stakeholders.
- →Collaborate closely with SRE, Infrastructure, Security, and Engineering teams to eliminate recurring incidents through root cause analysis and systemic improvements.
- →Oversee relationships with external vendors and providers during both routine operations and major outages.
- →Promote a culture of operational excellence, accountability, and continuous improvement.
- →Participate in capacity planning and operational readiness reviews for new launches and major changes.
Requirements
- ✓Proven experience leading technical operations or NOC/SRE Operations teams in high-availability environments.
- ✓Strong understanding of production monitoring, alerting systems, and incident management frameworks.
- ✓Solid knowledge of networking fundamentals (TCP/IP), infrastructure components, and cloud or hybrid environments.
- ✓Experience working in 24/7 operational models with shift-based teams.
- ✓Hands-on familiarity with ticketing systems and operational reporting.
- ✓Ability to analyze operational data and translate it into improvement initiatives.
- ✓Strong stakeholder communication skills, especially under pressure.
- ✓Structured thinker with close attention to detail and strong execution discipline.
- ✓Experience in gaming, fintech, e-commerce, or other real-time, high-scale digital environments is considered a strong plus.
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