Implementation Specialist at Keepersecurity

Keeper is hiring a driven Implementation Specialist to join our B2B Support team. This can be a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and provide the most seamless onboarding experience for our customers. About Keeper Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com. About the Role As an Implementation Specialist at Keeper Security, your role will be pivotal in guaranteeing the successful onboarding and adoption of our products by our customers. You will engage in close collaboration with our customers and work closely with our Implementation Manager to comprehend their unique requirements, subsequently configuring our solutions to precisely align with their needs. Your expertise and meticulous attention to detail will serve as the cornerstone for providing our customers with a seamless and exceptional experience. Responsibilities • Oversee the delivery of Keeper’s software for all customers including initial deployments of new customers and expansion deployments of existing customers. This includes mastery level understanding of our complex line of technical SaaS products • Tailor our solutions to meet the specific needs and objectives of each customer, ensuring a personalized and effective experience • Offer continuous technical support to customers, adeptly troubleshooting issues and efficiently resolving any concerns as they arise. Furthermore, proactively recognize and rectify project-related risks and issues, promptly escalating them to engineering only when required • Maintain accurate records of customer configurations, customizations, and communication to ensure a comprehensive understanding of each implementation • Gather feedback from customers and collaborate with the product development team to improve the functionality and usability of our solutions • Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope • Maintain consistent and transparent communication of project status and progress to internal stakeholders and customers, promptly addressing any arising issues or concerns Minimum Qualifications • 2+ years of progressive experience in SaaS support and/or implementation • Experience with Salesforce • Experience with Google docs and MS-office tools • Experience in SaaS deployment with security software experience preferred • Proficiency in leading external customer engagements • Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships • Strong analytical and problem-solving skills • Ability to work independently and as part of a team, across global regions and time zones Preferred Qualifications • Experience with project management tools such as Monday.com • French language skills • Bachelor's degree in finance, business administration (or a field related to project management) or equivalent work experience Benefits • Medical, Dental & Vision (Inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401k (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) • Above market annual bonuses Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification: Exempt Keeper Candidate Privacy Notice This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). 1. Data We Collect Information You provide: • Contact details, CV/resume, cover letter • Employment history, qualifications, work eligibility • Application responses and uploaded documents Information We generate: • Interview notes, assessments, communications • Scheduling information Information From Others: • Recruiter/referral information who submit your profile • References (with your consent, before final offer) • Public professional profiles • Background verification (post offer) Voluntary Diversity and Equal Opportunity Information • We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements 2. How We Use Your Data • Assess your application and suitability • Manage interviews and recruitment workflow • Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified) • Comply with employment law obligations 3. Legal Basis • Legitimate Interests (recruitment management, security and integrity of the hiring process) • Contracting steps (for progressed candidates) • Legal and regulatory compliance obligations; explicit consent where required 4. Who We Share Information With Internal: • HR, hiring managers, interviewers*, IT support for system administration *Note - diversity and equal opportunity data is not shared with hiring managers. Third Parties: Service providers who assist with: • Applicant tracking, recruitment systems and assessment providers • Background verification vendors (post offer) • Recruitment agencies (where applicable) • Tools to support communication, collaboration and to securely store your data Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. 5. International Transfers Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. 6. Security We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards. 7. Retention We keep your data for 24 months from your last application activity, then delete or anonymize it. Exceptions: • You opt into our talent database for further retention by providing consent (extended retention) • You're hired (transfers to employee records) 8. Your Rights You have the following rights and can contact us at the email below to exercise them: • Access, correct, or delete your data, subject to applicable law and retention requirements • Object to or restrict processing • Withdraw consent (where applicable) • Request data portability • Lodge a complaint with your data protection authority If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights. 9. Automated Decisions Keeper does not make hiring decisions using solely automated processing. 10. Contact - Candidates can send privacy questions to: [Upgrade to PRO to see contact]