QA Analyst, Bi at Keepersecurity

Description Keeper Security is hiring a highly motivated and experienced QA Analyst to join our quality assurance team. This is a 100% remote position, with an opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro area. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help ensure the quality and reliability of our Business Intelligence applications and backend services. About Keeper Keeper Security is transforming cybersecurity for organizations around the world with next-generation privileged access management. Keeper’s zero-trust and zero-knowledge cybersecurity solutions are FedRAMP and StateRAMP Authorized, FIPS 140-2 validated, as well as SOC 2 and ISO 27001 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by thousands of organizations to protect every user on every device, Keeper is the industry leader for best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com. About the Role The QA Analyst, BI role will focus on testing our Business Intelligence applications and their associated backend APIs. You will be part of a skilled team of developers and QA professionals dedicated to ensuring the quality and reliability of our BI solutions. Your primary responsibilities will include web application testing, backend service validation, and identifying and reporting bugs. You will manage test plans based on Jira ticket requirements and investigate product quality to recommend improvements that enhance customer satisfaction. Collaboration with the Product Development team will be essential to identify and resolve quality assurance process bottlenecks. Responsibilities • Conduct testing of web-based Business Intelligence applications following standardized QA processes • Validate backend services and APIs supporting BI applications • Create, execute, and maintain test plans and test cases based on Jira ticket requirements and acceptance criteria • Document testing activities, defects, and results using Jira and Confluence • Utilize test management platforms such as TestRail to track and report testing progress • Reproduce issues, clearly document findings, and partner with developers to drive defects to resolution • Configure test environments and coordinate testing across supported browsers and platforms to ensure compatibility and reliability Requirements • Experience performing web application QA, including test execution, defect reporting, and regression testing • Experience using ticketing and defect tracking systems such as Jira • Strong understanding of QA methodologies, best practices, and the software testing lifecycle • Ability to write clear bug reports and collaborate effectively with cross-functional teams • Due to the role’s involvement in GovCloud, all applicants must be a U.S. Person, defined as a U.S. citizen or a lawful permanent resident (Green Card holder) Preferred Requirements: • Assist in creating and maintaining QA documentation, test plans, and test cases • Proven experience with SQL (for data validation, querying databases, and stored procedures) • Familiarity with API tools such as Postman and JMeter • Understanding and familiarity with Salesforce • Understanding of QA methodologies and testing lifecycle • Exposure to ticketing systems such as Jira Benefits • Medical, Dental & Vision (inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401K (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) • Above market annual bonuses Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification: Non-Exempt Keeper Candidate Privacy Notice This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan). 1. Data We Collect Information You provide: • Contact details, CV/resume, cover letter • Employment history, qualifications, work eligibility • Application responses and uploaded documents Information We generate: • Interview notes, assessments, communications • Scheduling information Information From Others: • Recruiter/referral information who submit your profile • References (with your consent, before final offer) • Public professional profiles • Background verification (post offer) Voluntary Diversity and Equal Opportunity Information • We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements 2. How We Use Your Data • Assess your application and suitability • Manage interviews and recruitment workflow • Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified) • Comply with employment law obligations 3. Legal Basis • Legitimate Interests (recruitment management, security and integrity of the hiring process) • Contracting steps (for progressed candidates) • Legal and regulatory compliance obligations; explicit consent where required 4. Who We Share Information With Internal: • HR, hiring managers, interviewers*, IT support for system administration *Note - diversity and equal opportunity data is not shared with hiring managers. Third Parties: Service providers who assist with: • Applicant tracking, recruitment systems and assessment providers • Background verification vendors (post offer) • Recruitment agencies (where applicable) • Tools to support communication, collaboration and to securely store your data Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place. 5. International Transfers Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. 6. Security We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards. 7. Retention We keep your data for 24 months from your last application activity, then delete or anonymize it. Exceptions: • You opt into our talent database for further retention by providing consent (extended retention) • You're hired (transfers to employee records) 8. Your Rights You have the following rights and can contact us at the email below to exercise them: • Access, correct, or delete your data, subject to applicable law and retention requirements • Object to or restrict processing • Withdraw consent (where applicable) • Request data portability • Lodge a complaint with your data protection authority If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights. 9. Automated Decisions Keeper does not make hiring decisions using solely automated processing. 10. Contact - Candidates can send privacy questions to: [Upgrade to PRO to see contact]