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ManagerFull-timeRustAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager (Mid-Market) to join KnowBe4, a cybersecurity company that empowers organizations worldwide to strengthen their security culture. This role is responsible for building effective relationships with customers and maximizing the customer lifetime value within the assigned portfolio.
Key Responsibilities
- →Forge relationships with new customers, including management and executive stakeholders, and understand their objectives
- →Develop a strategy and plan for achieving customer objectives from a consultative approach
- →Manage the onboarding process with customers, including account configuration, product and best practice training, and initial end-user phishing and training campaigns
- →Coordinate with technical support for technically complex questions
- →Monitor customer usage, adoption, and customer health metrics
- →Perform periodic business reviews with customers to confirm satisfaction and drive successful product adoption
- →Conduct strategic engagement reviews with management and executive stakeholders
- →Drive cross-functional initiatives to improve the overall customer experience
- →Coordinate and assist with customer renewals and related upsell
- →Meet and exceed targets for performance metrics and bookings
- →Maintain impeccable administration of accounts in the Company’s CRM
Requirements
- ✓Associate’s degree or equivalent work experience and education preferred
- ✓Familiarity with standard concepts, practices, and procedures within the IT Security Field
- ✓Experience with Salesforce or other CRM
- ✓Experience with Microsoft Excel and Word
- ✓Experience with Gmail and Google Docs
- ✓Experience with web Browsers (Chrome, Internet Explorer, etc.)
- ✓IT experience/exposure is a plus
- ✓Prior experience as a Customer Success Manager preferred
- ✓Excellent verbal and written communications
- ✓Superior Customer Service skills
- ✓Excellent time management and organization skills
- ✓Ability to build a rapport through phone calls, email, and video conferencing
- ✓Strong collaborative and teamwork skills
- ✓Strong negotiation skills
- ✓Must be able to work with minimal supervision
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