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Mid LevelFull-timeSpring
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
 
POSITION TITLE: IT Help Desk Technician
REPORTS TO: Manager, IT Operations Sub-Region & On-Site Support
 
JOB PRINCIPAL RESPONSIBILITIES:
Konecranes IT is an integrated part of Konecranes operations globally. Our mission is to drive and support process harmonization with optimal IT solutions and at the same time reduce the fragmentation of IT systems. As a result of a decision to fulfill support requirements in house, we are now looking for a first contact IT support person, based in Springfield Ohio, who will be part of a global team supporting end users both in the Americas and at times worldwide.
 
MAIN ACCOUNTABILITIES AND TASKS
• Provide technical support to regional facilities and users.
• Support the following platforms: Windows 10, Microsoft Office, Computers, Network Printers, and mobile devices.
• Desktop setup and support
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform onsite or remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Escalates complex inquiries to appropriate IT personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in ticket system.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Performing other duties as assigned 
 
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About Konecranes
Konecranes is a global leader in lifting and load handling solutions, specializing in the design, manufacturing, and service of material handling equipment. Headquartered in Finland, the company was founded in 1910 and has since expanded its operations across more than 50 countries, serving diverse industries worldwide. With a strong commitment to safety, efficiency, and sustainability, Konecranes has established itself as a trusted partner for businesses requiring reliable lifting technologies and comprehensive support services. The company’s expertise spans ports, workshops, construction sites, and other industrial environments where precision and durability are paramount. Konecranes offers a wide range of products and services, including container handling equipment, crane systems, and service solutions tailored to optimize operational performance. Their flagship products, such as the Port Crane and Mobile Harbor Crane, are engineered for high productivity and low environmental impact, while their service offerings include maintenance, training, and digital solutions like the Konecranes SmartService platform. The company primarily targets ports, logistics providers, and industrial manufacturers, providing customized solutions to enhance productivity, reduce downtime, and ensure workplace safety. Key features of their offerings include advanced automation, energy-efficient designs, and robust after-sales support. Notable achievements include Konecranes’ consistent ranking among the top providers of lifting solutions globally, driven by its innovative technologies and customer-centric approach. The company holds a strong market position, supported by a vast service network and a reputation for reliability. A unique value proposition lies in its integrated product and service ecosystem, which not only delivers cutting-edge equipment but also ensures long-term operational excellence through continuous improvement and digital transformation initiatives. This holistic approach has cemented Konecranes as an industry benchmark for quality and performance.
