Account Manager at KOSTALGroup

  Overall Purpose of Job:   The Account Manager will be responsible to provide international project support within the KAE acquisition, project, and series process. The role aims to assist the KAE counterparts in relevant and general sales processes. In addition, the role will provide overarching support related to back-office activities.     Main tasks, roles, and responsibilities:   • Support in general review of RFQs compared to the CPS (Customer Product Strategy) and acquisition list • Support in the offer preparation based on customer RFQs regarding serial parts (Writing offers, creating specific documents or checklist, manage data in customer portal) • Manage sales topics in ProKOSTAL (project tracking system) • Support back-office with their core team activities • Review and archiving of contracts in the SAP CRM system (customer relationship management system) • Execution of budget adjustment process in SAP based on customer feedback • Monitoring of incoming orders for pre-serial, serial parts, and / or aftermarket parts (piece price, period, incoterms, etc.) • 3rd Party price management: Maintain price history sheet, discuss and provide new price information to price management team. Communicate with customer in case of deviation • Monitoring and maintenance of incoming orders for development and investment costs • Support in setting up sales orders for one-time payments and its maintenance (timing, tool inventory numbers, plates, photos...) • Tracking, reporting and follow up with subsidiaries on overdue customer payments • Owns Commercial Customer Change Management: creates change requests incl. budget set-up, tracks analysis/implementation progress, ensures accurate budget and sales order creation in SAP, and follows up on customer payments in alignment with subsidiaries. • Owns end-to-end run-out management in SAP: ensures correct set-up and maintenance of run-out messages, drives aligned countermeasures with KAE/Price Management, and ensures timely internal reporting and documentation. • Performs regular analysis of production equipment data for key customers, identifies deviations/risks, and provides actionable insights and recommendations to support acquisition and series planning. • General and regular CRM maintenance - Ensures CRM data quality and governance (RFQ master data clean-up, quality checks, management reporting, customer communication logging); proactively identifies data gaps and drives corrective actions with stakeholders. • Customer Portal Management: Leads customer portal activities (offer creation, requirement checks, user administration, capacity updates), ensures compliance with customer requirements, and coordinates internal inputs to meet deadlines and avoid rework. • Organization, preparation and documentation of sales related meetings and workshops, incl. coordination and consolidation of planning activities and distribution of presentations and further materials • Creation, maintenance, improvement, and distribution of standard & ad-hoc reports • Support in taking notes, distributing meeting minutes, status tracking and following-up with responsible stakeholders • Translation of German and English documents • Function as primary contact person for back-office related Q&As