Benefits Operations Analyst at Kota

Benefit Operations Analyst Location: Remote Type: Full-time, Permanent Reports to: Benefit Operations Lead About Kota Kota is reimagining insurance and retirement benefits for the modern workforce. Through our two flagship products—Kota Platform, the first fully integrated benefits platform, and Kota Embed, our embedded insurance solution—we're making benefits more accessible, valued, and global. Today, we power benefits for tens of thousands of employees at Europe's most forward-thinking companies, including Carwow, Tines, Zoe, and Remote. Founded in 2022, we've raised more than €20M from leading investors like EQT Ventures, Eurazeo, Northzone, and Frontline, along with founders and executives from Workday, Remote, Personio, OpenAI, and more. The Role We are continuing to grow our Benefit Operations team, as our business and the number of partners expand rapidly in 2026. As part of the Benefits Operations function, you will play a key role in supporting growth and improving how benefits are delivered across the Kota platform. This is an exciting opportunity to join a rapidly scaling company, with exposure to customers, insurers, and internal teams across the business. The role will have a broad scope, global reach and plenty of opportunities for growth. The role is remote-friendly. Please note the standard working hours of 5am-2pm GMT. What You'll Do - Handle new business administration. Set up new employer schemes, facilitate application processing between employers, employees and insurance providers, while also updating our CRM and internal systems - Support scheme renewals. Work closely with employers and insurance providers, plus partner with customer success teams to refine processes and improve the customer experience - Own policy event administration. Process policy changes including joiners, leavers, dependents, cancellations and amendments; coordinate across internal teams and providers - Interact with customers as part of support function. Act as the first line of investigation for benefit and policy-related queries, owning issue resolution. Liaise with insurers and providers on escalations, tracking any recurring issues and maintaining high quality documentation. What We're Looking For - 2+ years of experience in operations, insurance, benefits administration, or customer support - Strong attention to detail. You can manage multiple workstreams and dive into complexity - Clear written communication skills. You thrive when working with different stakeholders - Ability to work independently. You perform well when tasked with important matters and given guidance - Comfort working in fast-paced environments. You are comfortable with ambiguity and evolving processes Our Values - Have Integrity. We care deeply about our why and it won’t jeopardise our how. - Care Deeply. Our products are our story, we look at the details, go the extra mile to delight customers. - Own Your Ship. Ask why, do the work, get the data, solve the problem, be an owner. - Raise the Bar. We continuously look to push past good enough. Expect more, move faster, and never stop raising your and the team’s standards. - Play to Win. We exist because we decided to say no to the norm – now we do this everyday.