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JuniorFull-time
Salary Range
MX$20,000 - MX$25,000 /month
About the Role
We are looking for an IT Technical Support professional to join Lalamove, a leading global on-demand delivery platform. This role focuses on maintaining and supporting office IT systems, equipment, and infrastructure to ensure efficient operations.
Key Responsibilities
- →Maintain and support office User's Workstation (PC/Laptop) and various Office IT Equipment life-cycle and availability
- →Handle Procurement process for IT Equipment / Project-based on ISO Audit Standard
- →Coordinate and maintain office Meeting Rooms VC and AV System Setup
- →Coordinate with Telecom Service Vendors to ensure Offices Telco Circuits availability (Internet, IDAP, ISDN, PSTN or etc)
- →Coordinate and troubleshoot for Office Structured Cabling System
- →Maintaining Office Network Connectivity and coordinating with the Network team for Network Infrastructure Design and Build Troubleshooting, and Maintenance (WAN, Firewall, L3/L2 LAN, WiFi System …)
- →Maintaining UPS System Operation
- →Daily System Administration and support (Accounts creation, termination, etc...)
- →Documentation (Inventory, IT Drawings, IT-related documentation)
- →Troubleshooting for IT Equipment and inquiries of users
- →Communication with IT Vendors in various categories
Requirements
- ✓Degree or certificate holder in Information Technology or related disciplines
- ✓Qualification in CCNA, CCNP, MCSE, MCP, and MCITP… is an advantage
- ✓Experienced in Procurement Procedure for IT Equipment and vendors / ISP communication
- ✓Experienced in Google WorkSpace is an advantage
- ✓1 - 2 years of solid experience in IT Technical Support, System Administration
- ✓Experienced and knowledgeable in Networking (Firewall, Core/Access Switching, etc…), On Perm / Cloudbase Server and IP/Cloud PABX System Concept, Connection, and Installation
- ✓Solid experience in AV VC System Concept, Design, and Technical Troubleshooting
- ✓Experience in MacOS/Windows Installation, Administration, and maintenance
- ✓Basic knowledge of IT Server/Comms Room Infrastructure and Structured Cabling System
- ✓Basic understanding of ITIL
- ✓Good communication skills in English
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