QA Lead (Talent Pool Building) at Leagueinc

About League Founded in 2014, League is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI), reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers, providers, and consumer health partners build on League’s platform to deliver high-engagement healthcare solutions proven to improve health outcomes. League has raised over $285 million in venture capital funding to date, powering the digital experiences for some of healthcare’s most trusted brands, including Highmark Health, Manulife, Medibank, and Shoppers Drug Mart. Position Summary: We're looking for a highly skilled and experienced Quality Assurance Lead to join our team. In this external client-facing role, you'll manage a small team of dedicated QA testers, overseeing all day-to-day test management activities, including planning, resource allocation, and crucial customer/UAT support. You'll be instrumental in ensuring the delivery of high-quality software solutions, leveraging your strong technical expertise in both automation and manual testing across diverse project methodologies, including Waterfall and Agile environments. What you'll be doing: • Leads day to day testing efforts for Internal testing • Provides guidance and support to team members • Provides testing estimates & dependencies required for test execution • Performs resource allocation for testing activities • Creates detailed test plans for testing projects, including function, end-to-end, back-end/API testing • Reviews product requirements (internal & customer) • Supports External UAT cycles ; defines the process & tools. triages UAT defects and performs root cause analysis for escaped defects. • Collaborate with engineers and product team to understand project scope & requirements • Reviews test cases for accuracy/coverageExpand & enhance test testing process; trains and mentors testers • Monitors testing progress & results; raises risks/escalations to Project & Engineering managers • Performs defect root cause analysis on escaped defects (Customer UAT & Production) • Works closely with External Customers to understand project scope, identifies testing dependencies and performs • Identifies areas for continuous/process improvements with focus and emphasis on improving testing quality and reducing defect leakage • Provides input towards test automation approach • Conducts test plan review & Customer UAT hand-off • Work closely with the Engineering team; track development progress and identify risks and issues related to quality deliverables. • Participates in Engineering / scrum ceremonies. • Creates execution & defect dashboard reports. • Security-related responsibilities: • Compliance with Information Security Policies • Compliance with League’s secure coding practice • Responsibility and accountability for executing League's policies and procedures • Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violation What we're looking for: • A Bachelor's degree in Computer Science, Engineering, or a related field. • Progressive experience in Quality Assurance, with at least 3+ years in a dedicated Test Lead or similar leadership role. • Expertise in both manual testing, including functional, integration, end-to-end (E2E), and regression testing. • Proven hands-on experience in test automation, including running tests and analyzing results. • Demonstrated ability to thrive and deliver in fast-paced, dynamic environments. • Extensive experience working in external client-facing roles, with excellent communication and collaboration skills. • Deep understanding and practical experience with both Waterfall and Agile delivery methodologies. • Strong analytical skills with the ability to translate complex business requirements into comprehensive test scenarios, including both positive and negative testing. • Experience with testing mobile applications Please note: We’re always excited to connect with exceptional talent. This posting is part of our proactive talent community efforts. While there may not be an immediate opening, we review applications on an ongoing basis and reach out as opportunities arise. CANADA APPLICANTS ONLY: The Canada-specific compensation range below for this full-time position is exclusive of bonus, equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all Canadian locations. The salary range is intentional to account for the performance and career progressions a Leaguer will experience in the role throughout their time at League. Where in the band you may land is determined by job-related skills/experience. Your recruiter can share more about the specific salary range specific to your skills and experience during the hiring process. Compensation range for Canada applicants only$115,000—$140,000 CADOur employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at League and believe you can add value to our team, we would love to hear from you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process, please contact us at [Upgrade to PRO to see contact]. Our Application Process: Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let's do ours by sharing potential next steps • You should receive a confirmation email after submitting your application. • A recruiter (not a computer) reviews all applications at League. • If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring. • The final step is an offer, which we hope you will accept! • Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring. Here are some additional resources to learn more about League: • Learn about our platform, leadership team and partners • Highmark Health, Google Cloud, League: new digital front door to seamless care • Former Providence President and Workday EVP of Corporate Strategy join League Board of Directors • League raises $95 million USD in Series C to build world’s leading healthcare CX platform • Forbes x League: The Platformization Of Healthcare Is Here • Fast Company x League: If we want better innovations in healthtech, we need more competition Work Location: We have a mix of office-centric roles based in our vibrant Toronto office, and remote-eligible roles based anywhere in Canada or US. Each job posting will indicate where the role will be based. Regardless of the role’s posted location, all Toronto-area Leaguers (living within 65 km of our downtown HQ) collaborate in-office Monday through Thursday. Depending on your distance to the office, you’ll enjoy 10 or 20 Flexible Remote Days each quarter for focus and deep-work time. We are committed to fostering a meaningful work environment and connections for all Leaguers regardless of location. Recognize and Avoid Employment scams. Practice safe job searching. Scammers are getting craftier and leveraging fake job postings to get personal information. Know the warning signs and protect yourself from scammers. Learn more here. Use of AI Notice We are committed to ensuring fairness and transparency throughout our hiring process. League may use Artificial Intelligence (AI) tools to assist in the screening of applicants for this position. Please check out our stance on using AI in recruitment here. Privacy Policy Review our Privacy Policy for information on how League is protecting personal data.