Enterprise Program Manager at Lighthouse

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential. Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 850+ teammates span 35 countries and represent 34 nationalities. At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀 What you will do You will join us as an Enterprise Program Manager. You will be dedicated to the success of our largest global clients, managing a portfolio of enterprise accounts and acting as the central point of coordination for all ongoing projects. In this autonomous role, you will manage complex programs like Business Intelligence implementations and new product onboardings, driving regional alignment and strengthening key client relationships. Where you will have impact • Lead the end-to-end implementation of our solutions, including Business Intelligence dashboards, for our largest global clients. • Organize and manage all projects and programs within your enterprise accounts to ensure on-time delivery and the achievement of all business objectives. • Establish clear program governance and expertly guide stakeholder expectations, from individual hotel properties to C-level executives at global headquarters. • Create and maintain clear project documentation that provides an overview of timelines, activities, and potential risks using task management tools. • Act as a vital bridge between clients and our internal Product and Engineering teams, capturing custom requirements and managing delivery timelines. • Drive customer satisfaction, retention, and growth by developing robust project plans and leading regular program status calls with key global chains. • Serve as the voice of our EMEA customers, providing actionable feedback to internal teams to enhance our products and processes. About our team You’ll be joining our Customer Growth team, a close-knit and collaborative group of professionals from all over the globe. Led by one of Lighthouse's founders, our mission is simple: nurture amazing client relationships by retaining and growing our customers. As a Enterprise Program Manager, you will have the autonomy to make your mark while being a key player in our global team. We are obsessed with delivering an exceptional customer experience and are excited to have you help us make a real impact. What's in it for you? • Flexible working environment: Work from home or at one of our global offices. • Flexible time off: Autonomy to manage your work-life balance. • Alan Healthy benefits: 160€/month for food or nursery. • Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. • Wellbeing support: Subsidized up to 80% ClassPass subscription. • Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents. • Collaborative team: High-bar, friendly, creative, and passionate colleagues. • Career development: Workshops, frameworks, tools, training, and processes to realize your full potential. • Impactful work: Shape products relied on by 85,000+ users worldwide. • Competitive compensation: Proactively maintained to value your work. • Referral bonuses: Earn rewards for bringing in new talent. Who you are Essential • Proven experience in a program or project management role, successfully managing enterprise or global accounts. • Strong hospitality industry knowledge, with a deep understanding of hotel management structures, chain operations, and the OTA environment. • Demonstrated ability to manage multiple complex projects concurrently, from planning and resource allocation to risk management and execution. • Exceptional business acumen and interpersonal skills, with comfort and experience engaging with C-level executives. • A tech-savvy mindset with the ability to understand data solutions, communicate effectively with both technical and non-technical audiences, and embrace AI tools to drive efficiency. • A proactive, self-starter mentality with the ability to work autonomously across different time zones, primarily collaborating with teams in APAC and AMER. • Excellent ability to influence and direct internal teams to ensure client objectives and project milestones are successfully met. • A coachable and adaptable attitude, with a strong willingness to receive feedback and continuously improve. We welcome • A background in the SaaS industry, particularly with product rollouts or integrations. • Specific knowledge of the hospitality market. • Experience in Revenue Management within the hospitality sector. Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. We actively encourage applications from individuals with disabilities and are dedicated to providing reasonable accommodations throughout the recruitment process and during employment to ensure all qualified candidates can participate fully. Our commitment to equality is not just a policy; it's part of our culture. If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply. Not ticking every box? No problem! We value diverse backgrounds and unique skill sets. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you. We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry. #LI-Hybrid