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ManagerFull-time
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Account Manager to join our dynamic Revenue team at Lighthouse. This strategic role focuses on ensuring client success through outstanding service and long-term relationships.
Key Responsibilities
- →Lead strategic account planning using strong project management skills
- →Manage account renewals, upselling processes, and contract renegotiations
- →Conduct Quarterly Business Reviews (QBRs) and Health Checks
- →Deliver regular training sessions and webinars for customers
- →Partner with Business Development Managers to minimize churn and drive growth
- →Interface across internal teams to resolve client issues and support adoption
- →Identify expansion opportunities and increase share of wallet across accounts
- →Maintain accurate CRM records in Salesforce
- →Provide insights on competitive market and partnership activity
Requirements
- ✓Proven experience in revenue management, marketing/sales/distribution, or service delivery to hotels
- ✓Strong communication skills, including experience working with C-level stakeholders
- ✓Fluent in English. Other languages will be highly valued
- ✓In-depth understanding of the hotel industry, including brands and management structures
- ✓Comfortable managing multiple priorities in a fast-paced environment
- ✓Strong analytical, problem-solving, and client relationship skills
- ✓Excellent planning, presentation, and sales abilities
- ✓Proficient with Excel, Word, PowerPoint, Salesforce
- ✓Experience with hotel systems (PMS, CRS, RMS) is a big advantage
- ✓Knowledge of rate parity, wholesale channels, and bed banks is a plus
- ✓Self-motivated and team-oriented with a drive to succeed
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