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Mid LevelFull-time
Salary Range
$14,450 - $19,550 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Service Support Specialist to provide expert service support as an L3 specialist. This role involves analyzing complex incidents and developing solutions to ensure business continuity.
Key Responsibilities
- →Provide expert service support as L3 specialist for the service
- →Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients
- →Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact
- →Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines
- →Develop problem corrective action plan proposals
- →Deploy bug-fixes in managed applications
- →Gather requirements, analyze, design and implement complex visualization solutions
- →Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives
- →Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests
- →Provide technical feedback and mentoring to teammates
