Connectivity Specialist - Technical Support at lodgify

⭐ Who we are Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals. ⭐ About the role At Lodgify, we are hiring a Technical Customer Support Specialist to join our team fully remote from any location in Latin America or the Caribbean! We’re seeking a tech-savvy professional to become an expert in the Lodgify software. In this role, you’ll use that expertise to provide technical support, troubleshoot complex issues, and ensure high customer satisfaction through exceptional service. You will assist our customers in connecting Lodgify with the main reservation platforms integrated with Lodgify (i.e. Airbnb). And in cases of connection issues, we expect you to take the initiative in finding the root cause and solve it whenever possible, by investigating the problem while assisting the customers! ⭐ How will you make an impact?: • Provide expert guidance and advice to customers on OTA connection types and their features. • Proactively troubleshoot and resolve technical issues related to platform integrations and connectivity. • Take ownership of cases, guiding customers through the process to ensure resolution. • Respond to requests via email, phone, chat, and screen-sharing sessions, ensuring timely and effective support. • Deliver excellent customer service and maintain high levels of customer satisfaction. • Build and maintain strong client relationships through clear, consultative communication. • Collect, report, and escalate customer feedback to relevant teams, ensuring follow-up and continuous product improvement. ⭐ What makes you a great fit: • Experience in customer-facing roles, ideally in a technical support or service environment. • Strong logical thinking and problem-solving skills to identify and resolve issues effectively. • Familiarity with troubleshooting processes and handling customer inquiries independently. • Proven experience in assisting customers and conducting live product walkthroughs (calls, screen shares). • Ability to learn quickly and adapt to new tools, processes, and product updates. • Strong communication skills, both written and verbal, with a customer-first mindset. • Solid organizational skills with the ability to manage multiple tasks in a fast-paced environment. ⭐ How can you earn extra bonus points? • Background in the tourism or tech industry. • Experience working with OTAs or Channel Managers. • Exposure to a startup environment. • Hands-on experience with Zendesk and Slack (or similar support and communication tools). Why you’ll love us: You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging. What's in it for you? 🏠 The freedom to work from home. 🌴 Enjoy 25 working days of paid vacation and Jornada Intensiva in August. 💊 Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist). 😋 Save on meals and transportation! Enjoy our Flexible Remuneration plan. 🖥️ Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment. 🇪🇸 Free Spanish classes. 🤑 Boost your earning potential with our referral program that offers paid compensation. 💟 Great culture & working environment with an international team of over 60 different nationalities. So, what are you waiting for? Apply now! All applications and CVs must be submitted in English 😉