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ManagerFull-time
Salary Range
$70,000 - $100,000 /year
About the Role
We are looking for a Customer Success Manager to join LogRocket, a company that provides complete visibility into customer experiences through pixel-perfect replays of user sessions. This role focuses on ensuring customer adoption, leveraging, and value delivery from our solutions.
Key Responsibilities
- →Own the relationship, adoption, and success for a book of customers at-scale, from onboarding through to renewal
- →Consult with customers to understand their business, product, and application goals and confirm value delivery/ROI
- →Successfully onboard new customers focused on their time to value for their priorities, projects, and use cases
- →Be responsible for being multi-threaded across teams and executives, executed through regular emails, monthly health-checks, QBRs, and Executive Business Reviews
- →Proactively monitor and take action to ensure broad team feature usage, positive health scores, and demonstrated value to achieve high retention rates and strong customer revenue growth
- →Be the bridge and liaison between customer, product, and support to ensure customer tickets and feature requests are managed, communicated, and closed out appropriately
- →Proactively manage retention, an upsell pipeline, and forecasts to exceed quarterly goals
- →Keep internal CRM platforms up to date to ensure visibility across internal stakeholders
Requirements
- ✓1+ years experience in Sales or Sales Development, or Customer Success experience
- ✓Ability to manage and maintain a high volume of customers
- ✓Subject matter expert and expert in demonstrating, training, and helping clients get value from your solution
- ✓Experience partnering with Account Executives to expand relationships across teams and applications that grow revenue and expand executive relationships
- ✓Strong track record of consistently achieving over goal
- ✓Self-learner and self-starter, able to become a product expert and customer advocate by leading product and use case specific trainings
- ✓Strong communicator with excellent attention to detail
- ✓Interested in getting a foot into the CS world with growth opportunities
- ✓Love for start-ups is a must
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