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Mid LevelFull-timeAI
Salary Range
$33,150 - $44,850 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Support Specialist to join our remote-first workplace at Loopio. This role focuses on providing exceptional customer support and troubleshooting issues for our users.
Key Responsibilities
- →Provide personalized assistance to all Loopio users by responding to support tickets and phone inquiries
- →Reproduce issues, review logs, and debug problems as needed
- →Deliver viable workarounds and solutions to help customers meet deadlines
- →Create and maintain help center resources to aid customers in self-service
- →Document internal learnings to assist other support team members
- →Participate in internal training sessions to teach teammates new skills
- →Share customer product feedback with Engineering, Product, and Design teams
- →Continuously learn about new features and product improvements
Requirements
- ✓Strong desire and passion for helping and supporting others
- ✓Curious with great detective skills and problem-solving abilities
- ✓Tech savvy with a strong understanding of new technologies and tools
- ✓1 year experience in a customer-facing role at a SaaS software company
- ✓Excellent written and verbal communication skills with attention to detail
- ✓Strong organizational skills, calendar management, and prioritization abilities
- ✓Ability to multitask and context switch with ease
Benefits
- ★Wide range of health and wellness benefits starting day 1
- ★MacBook laptop provided for remote work
- ★Monthly phone and internet subsidy
- ★Work-from-home budget to set up your home office
- ★Dedicated professional mastery allowance for learning support
- ★Supportive culture with opportunities for connections in a remote-first environment
- ★Townhalls, AMA sessions, and quarterly celebrations as a team
- ★Four active Employee Resource Groups for learning and connection
- ★Opportunity to make a big impact in an award-winning workplace
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