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ManagerFull-timeRustAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager, Mid-Market to join our team at MagicSchool, a generative AI platform for teachers. This role focuses on ensuring mid-level schools and districts effectively use MagicSchool to reduce teacher burnout and improve student learning.
Key Responsibilities
- →Drive product adoption by ensuring at least 90 percent of your assigned portfolio adopts MagicSchool into their weekly workflow.
- →Achieve a contract renewal rate of 90 percent or higher for the upcoming school year while maintaining a quarterly churn rate below 5 percent.
- →Drive a Net Revenue Retention (NRR) rate of at least 110 percent annually by identifying expansion opportunities.
- →Monitor school health data to triage underperforming accounts and design specific intervention programs.
- →Build high levels of trust and influence with both teachers and administrators to secure buy-in from key decision makers.
Requirements
- ✓Achievement Oriented: Deeply committed to success and take full ownership of tasks while working hard to exceed targets.
- ✓Intellectual Curiosity: Learn new technologies quickly and apply creative problem solving to complex educational challenges.
- ✓Relational Intelligence: Empathetic communicator who builds strong bonds with diverse stakeholders easily.
- ✓Collaborative Mindset: Work seamlessly with cross-functional teams and influence decision making at the leadership level.
- ✓Operational Excellence: Detail oriented and diligent with the ability to juggle multiple responsibilities and timelines without losing focus.
- ✓Customer Success Expertise: Proven track record in a customer facing role such as customer success or account management specifically within the Mid-Market (MM) segment.
- ✓Educational Background: Direct experience working in education as a teacher or within an EdTech company, strongly preferred.
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