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Customer Success Manager - 986, 988 at economicmodeling
economicmodelingRemote (Work From Home) US·2d ago
ManagerFull-time
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at Lightcast, a global leader in labor market insights. This role focuses on developing strong customer relationships to promote retention and loyalty.
Key Responsibilities
- →Guide new customers through onboarding, ensuring they understand the product/service and how to use it effectively
- →Build strong, long-lasting customer relationships through regular communication and proactive support
- →Monitor customer health metrics, identify at-risk accounts, and implement retention strategies
- →Develop and execute customer success plans to ensure customers achieve their goals and objectives
- →Act as the voice of the customer within the company, providing feedback to internal teams
- →Identify opportunities for upselling and work with sales to drive renewals
- →Address and resolve customer issues and concerns in a timely and effective manner
- →Provide training, resources, and support to help customers maximize the value of our products/services
- →Track and report on key customer success metrics, including customer satisfaction, retention, and product usage
Requirements
- ✓4+ years in Customer Success, Account Management, or similar role
- ✓Bachelor’s degree preferred
- ✓Customer management experience in a software, data, or SaaS environment preferred
- ✓Sales/selling methodology and techniques
- ✓Demonstrated ability to engage in positive relationships to collaborate across multiple company functions
- ✓Consistent track record to collaborate and build positive relationships with customers, including the executive level
- ✓History of presenting compelling presentations to executive-level customers and internal stakeholders
- ✓Extensive experience analyzing data and being able to make meaningful deductions from the data
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