Customer Success Manager at frontify

frontify

Sankt Gallen Metropolitan Area·3d ago

ManagerFull-timeRustAWSGitGo

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Manager to join Frontify’s international team. This role focuses on driving customer happiness by advising and guiding brands to successfully launch and adopt Frontify’s platform.

Key Responsibilities

→Guide new customers through onboarding and deliver tailored training to maximize product value.
→Build and maintain strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and share updates.
→Be the go-to contact for customer questions and issues, ensuring timely, high-quality support.
→Monitor product usage to spot trends, address underutilization, and drive deeper adoption.
→Lead renewal conversations and identify upsell and cross-sell opportunities, ensuring long-term retention.
→Partner with customers to align Frontify’s capabilities with their evolving business goals.
→Collaborate cross-functionally with sales, product, support, and marketing to create a smooth, cohesive customer experience.

Requirements

✓3+ years of experience in Customer Success, Account Management, or Business Development—ideally in SaaS.
✓Skilled at onboarding and naturally drive product adoption, engagement, and satisfaction.
✓Familiar with key success metrics like Adoption Rate, Net Revenue Retention, CLV, NPS, and Churn Rate.
✓Strong communicator and relationship-builder, both internally and externally.
✓Confident in tech and enjoy finding smart ways to automate where it counts.
✓C1+ (full professional) proficiency in English.