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ManagerFull-timeGoAWSRESTAIGit
About the Role
We are looking for a Renewal Manager to join our team at Magnet Forensics. This role is accountable for customer retention through the renewal process, focusing on driving, managing, and closing assigned renewal opportunities within the assigned territory. The position requires strong knowledge of systems and process selling to manage large volumes of opportunities effectively.
Key Responsibilities
- →Work with Sales and Customer Success teams to maximize revenue retention
- →Serve as the inside point of contact for all channel partners and manage relations between Magnet Forensics, partners, and end users
- →Complete the renewal lifecycle management including administrative tasks like obtaining Purchase Orders, forecasting, quoting, agreement negotiations, and order creation
- →Achieve or exceed quarterly renewal targets
- →Drive on-time or early renewals
- →Analyze customer renewal data and agreements to determine retention strategy, identify up-sell/cross-sell opportunities, and flag at-risk clients early
Requirements
- ✓2-3 years of relevant job experience in a similar role or related function such as Inside Sales, Sales Operations, or Services Renewals
- ✓B2B sales or account management experience focused on customer renewals within the technology or software industry
- ✓Working knowledge of renewals, renewal programs, nurture programs, loyalty programs, and strategies supporting revenue growth from existing customers
- ✓Strong numbers skills and ability to multitask in a fast-paced environment
- ✓Organized, process-oriented, with close attention to detail
- ✓Team player who enjoys sharing credit for collaborative efforts
- ✓Salesforce or other CRM experience preferred
Benefits
- ★Generous time off policies
- ★Competitive compensation
- ★Volunteer opportunities
- ★Reward and recognition programs
- ★Employee committees and resource groups
- ★Healthcare and retirement benefits
