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Mid LevelFull-timeAPI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Implementation Consultant to join our US Federal Government practice within the Washington, DC region. This role involves managing multiple implementation projects, configuring and deploying the MaintainX environment, and leading customer interactions to optimize product value.
Key Responsibilities
- →Closely manage multiple and concurrent implementation projects from initiation through project close
- →Configure and deploy the MaintainX environment to meet client needs
- →Lead customer interactions and advise clients on optimizing product value
- →Serve as the client manager during implementation with government clients
- →Collaborate with software developers and engineers about API integration and data conversion
- →Deliver formal training to client project team members and end-users
- →Provide knowledge transfer to internal team members
- →Track and communicate client issues and proactively troubleshoot and resolve problems
- →Manage multiple accounts, deadlines, and milestones
- →Demonstrate industry knowledge and expertise through advice and recommendations
- →Collaborate with internal colleagues on product, marketing, sales, and account management initiatives
Requirements
- ✓U.S. Citizenship is required
- ✓Relevant experience in software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, or construction
- ✓Bachelor's degree in Engineering or a related field
- ✓Experience in manufacturing, industrial, maintenance, or similar space is a benefit
- ✓Excellent communication, presentation, facilitation, time management, and interpersonal skills
- ✓Excellent client relationship skills and ability to manage client expectations
- ✓Experience working with clients at multiple levels within the organization
- ✓Understanding of business requirements definition, review of functional specifications, user training, and deployment
- ✓Ability to manage multiple priorities and perform well in a fast-paced environment
- ✓Savvy with technology and capacity to become an expert in our software in a short period of time
- ✓Self-starter comfortable working with minimal oversight and tight deadlines
- ✓Membership in one or more professional organizations and/or professional certifications related to this role is a plus
- ✓Ability to learn the MaintainX product within 30 days to advise customers
- ✓Ability to perform in a remote environment
Benefits
- ★Competitive salary and meaningful equity opportunities
- ★Healthcare, dental, and vision coverage
- ★401(k) / RRSP enrolment program
- ★Take what you need PTO
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