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Mid LevelFull-timeMachine LearningAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an experienced 2nd Line Support Engineer to join our Business Support Team in Belgium. This role is the backbone of our IT operations, ensuring all systems run smoothly and efficiently. Your expertise will help maintain a robust IT environment, enabling our organization to operate at its best.
Key Responsibilities
- →Act as the technical backbone for escalated IT issues, providing advanced troubleshooting and resolution beyond first-line capabilities.
- →Serve as a key point of contact for complex incidents and requests in Windows Server, Active Directory, and network infrastructure.
- →Guide and support first-line helpdesk engineers through Jira, ensuring efficient ticket handling and knowledge sharing.
- →Perform system administration tasks: Manage and maintain Active Directory, handle Windows Server configurations and updates, perform basic troubleshooting of LAN/WAN connectivity issues, and assist with firewall rule reviews and network security configurations.
- →Manage licenses and subscriptions for third-party SaaS solutions, ensuring compliance and cost optimization.
- →Collaborate with other teams (Cloud, DevOps, Security) to resolve cross-functional issues.
- →Maintain documentation for processes, configurations, and troubleshooting steps.
- →Contribute to continuous improvement by identifying recurring issues and proposing preventive measures.
Requirements
- ✓Strong technical knowledge of Windows environments, Active Directory, and network fundamentals.
- ✓Familiarity with ticketing systems (preferably Jira) and ITIL-based workflows.
- ✓Hands-on experience with system administration and basic networking.
- ✓Ability to mentor and guide first-line engineers effectively.
- ✓Excellent problem-solving skills and attention to detail.
- ✓Good understanding of SaaS license management and subscription tracking.
- ✓Experience with Jira and Confluence automation.
- ✓Knowledge of AI-driven solutions and tools.
- ✓Familiarity with scripting (PowerShell) and cloud environments is a plus.
- ✓Strong communication skills in English.
- ✓Education: Bachelor’s degree in IT, Computer Science, or related field, or relevant certifications (e.g., Microsoft Certified: Windows Server/AD, CompTIA Network+).
