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Entry LevelFull-timeScrum
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
As a success specialist, you will directly help clients, internal teams, and third-party vendors troubleshoot issues with the ALIS software product over the phone and via email. This position is critical to the frontline community staff that rely on the ALIS success team for assistance.
Key Responsibilities
- →Monitor and respond to phone calls and emails
- →Report on, investigate, and respond to all tickets and escalations
- →Maintain information in the ticket tracking system
- →Specialize in one or multiple ALIS modules
- →Participate in on-call rotation
- →Handle special projects and form markup
- →Document outcomes of customer interactions
- →Attend scrum, PM, and specialization meetings
- →Write escalation tickets
- →Review customer-specific SOPs
- →Execute long-term projects
- →Learn new success tools and practices
Requirements
- ✓Strong communication skills, especially over the phone
- ✓Ability to build strong relationships with clients
- ✓Passion for leveraging technology to solve real-world problems
- ✓Willingness to work in an on-call rotation (off hours)
- ✓Ability to specialize in ALIS modules like clinical, billing, CRM, integrations, or pharmacy
Free to sign up. Takes 30 seconds.
About Medtelligent
Medtelligent is a healthcare technology company focused on developing innovative solutions to improve patient care and clinical workflows. Specializing in the intersection of medical expertise and intelligent technology, Medtelligent provides tools that enhance decision-making and operational efficiency within healthcare settings. The company’s name suggests a commitment to merging medical knowledge with smart, data-driven approaches, though its specific founding details are not immediately evident from its branding. Medtelligent operates in the digital health sector, aiming to bridge gaps between clinical practice and technological advancement. The company’s main products and services include clinical decision support systems, educational platforms, and workflow optimization tools designed for healthcare professionals. These solutions often feature intuitive interfaces, evidence-based guidelines, and real-time data integration to streamline processes and reduce errors. Medtelligent targets physicians, nurses, hospital administrators, and other healthcare providers who seek to leverage technology for better patient outcomes and operational efficiency. Its offerings are tailored to busy clinical environments, emphasizing usability and actionable insights.
