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Entry LevelFull-timeScrum
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
As a success specialist, you will be responsible for directly helping clients, internal teams, and third party vendors troubleshoot issues with the ALIS software product over the phone and via email. This position is critical to the frontline community staff that rely on the ALIS success team for assistance.
Key Responsibilities
- →Monitoring and responding to phone calls and emails
- →Report on, investigate, and respond to all tickets and escalations
- →Timely maintenance of information in ticket tracking system
- →Specialization in one or multiple ALIS modules
- →Participation in on-call rotation
- →Special projects and form markup
- →Document outcomes of customer interactions
- →Attend scrum meetings
- →Track progress toward ticket goals
- →Attend PM / specialization meetings
- →Write escalation tickets
- →Attend L10s & fill out score cards
- →Sync with Team Lead on status toward goals
- →Review customer specific SOPs
- →Execute on long-term projects
- →Focused goals toward specialization
- →Learn new success tools & practices
- →Reach specialization milestones
Requirements
- ✓Ability to effectively communicate via phone and email
- ✓Strong problem-solving skills
- ✓Ability to work in an on-call rotation
- ✓Willingness to specialize in ALIS modules
- ✓Ability to document customer interactions effectively
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About Medtelligent
Medtelligent is a healthcare technology company focused on developing innovative solutions to improve patient care and clinical workflows. Specializing in the intersection of medical expertise and intelligent technology, Medtelligent provides tools that enhance decision-making and operational efficiency within healthcare settings. The company’s name suggests a commitment to merging medical knowledge with smart, data-driven approaches, though its specific founding details are not immediately evident from its branding. Medtelligent operates in the digital health sector, aiming to bridge gaps between clinical practice and technological advancement. The company’s main products and services include clinical decision support systems, educational platforms, and workflow optimization tools designed for healthcare professionals. These solutions often feature intuitive interfaces, evidence-based guidelines, and real-time data integration to streamline processes and reduce errors. Medtelligent targets physicians, nurses, hospital administrators, and other healthcare providers who seek to leverage technology for better patient outcomes and operational efficiency. Its offerings are tailored to busy clinical environments, emphasizing usability and actionable insights.
