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SeniorFull-timeRustGitGoAI
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Support Tools Product Manager to join Samsara's team. This role focuses on defining the vision, roadmap, and user experience for core Support tools to drive support experience.
Key Responsibilities
- →Fully own the success of your tool(s) within Samsara’s revenue stack
- →Lead deep user research to identify core customer support pain points and future GTM tooling needs
- →Draft comprehensive Product Requirements Documents (PRDs) and design artifacts
- →Oversee feature execution and drive rigorous usability testing
- →Coordinate all aspects of release, including change management and enablement programs
- →Define and track key performance indicators (KPIs and adoption metrics)
Requirements
- ✓5-8 years of Customer Support tooling experience in a fast-paced SaaS environment
- ✓Bachelor's degree in a technical or business field, or equivalent practical work experience
- ✓AI Platform Experience: Proven experience managing AI support tools or LLM-based platforms
- ✓Established subject matter expert in GTM tooling
- ✓Ability to translate complex customer and business problems into clear requirements and solutions
- ✓Experience with leveraging AI to solve high-impact business problems
- ✓Analytical Skills: Ability to look at large datasets of conversation logs to identify patterns and root causes of technical failures
Benefits
- ★Competitive salary and total compensation package
- ★Employee-led remote and flexible working
- ★Health benefits
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