Loading...
SeniorFull-time
Salary Range
$42,432 - $57,408 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Platform Operations Lead to ensure platform operational stability and drive continuous improvement. This role involves leading major incidents, coordinating operational health, and shaping platform operations strategy.
Key Responsibilities
- →Coordinate operational health across all procurement solutions at platform level
- →Monitor platform KPIs, incidents, problems, changes, and trends to anticipate risks and steer improvements
- →Lead platform-level P1 incidents and coordinate squads, vendors, and business stakeholders
- →Act as a central point of contact during critical outages to ensure fast recovery and business continuity
- →Run post-incident reviews with actionable, cross-squad measures and track systemic fixes to closure
- →Organize and orchestrate problem management within the platform
- →Build and maintain a platform risk register and prioritize remediation across squads
- →Lead platform readiness initiatives ahead of business-critical seasons
- →Define and evolve observability standards, resilience patterns, and recovery readiness
- →Contribute to and execute the platform operations strategy with the Platform Lead and Architect
- →Coach squads in an operations assurance mindset and clarify platform vs. squad responsibilities
- →Collaborate with Operations Managers of other platforms and the operations guild to prevent blockers and systemic risks
Requirements
- ✓Proven experience in leading platform operations and incident management
- ✓Strong understanding of operational health metrics and KPIs
- ✓Experience with post-incident reviews and systemic fix tracking
- ✓Knowledge of observability standards, resilience patterns, and recovery readiness
- ✓Ability to influence platform-level standards and governance
- ✓Experience in coaching and collaborating across teams and platforms
Free to sign up. Takes 30 seconds.
About METROMAKRO
METROMAKRO operates as a leading provider in the retail and wholesale distribution sector, specializing in the supply of high-quality products to businesses and consumers. The company’s name suggests a focus on metropolitan markets, likely serving urban areas with extensive logistics networks. While the exact founding date and location are not specified, the name implies a strong presence in major cities, catering to the demands of a fast-paced, modern economy. METROMAKRO’s operations are designed to bridge the gap between manufacturers and end-users, ensuring efficient distribution and competitive pricing. The company’s main offerings include a diverse range of products, such as fresh produce, packaged goods, and industrial supplies, tailored to meet the needs of retailers, restaurants, and corporate clients. Key features of METROMAKRO’s services include streamlined supply chain management, bulk purchasing options, and a commitment to sustainability and ethical sourcing. The target audience consists of businesses seeking reliable suppliers, as well as consumers looking for high-quality products at accessible prices. METROMAKRO’s platform, accessible via metromakro.com, likely provides an integrated e-commerce experience, enhancing convenience and accessibility for its clients. Notable achievements for METROMAKRO may include a strong market reputation built on consistent delivery and product quality, as well as strategic partnerships with leading brands. The company’s unique value proposition lies in its ability to combine urban convenience with wholesale efficiency, making it a preferred choice for clients who require both speed and scale. By leveraging technology and logistics expertise, METROMAKRO has positioned itself as a trusted name in the retail and wholesale industry, continuously adapting to meet the evolving needs of its diverse customer base.
