Associate Systems Administrator (6554) at Metrostarsystems

As Associate Systems Administrator, you’ll serve as a key member of the Information Technology team, providing day-to-day operational support for enterprise systems, networks, and IT service management platforms. This role is responsible for maintaining system reliability, responding to escalated service requests, and supporting the service desk team in the resolution of complex technical issues. The ideal candidate brings a strong foundation in systems administration, a service-oriented mindset, and the ability to collaborate with technical and non-technical stakeholders to ensure the continuity and security of organizational IT operations. We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers. If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below! What you’ll do: • Monitor and maintain enterprise systems, network infrastructure, and virtualization platforms to ensure uptime and performance targets are met. • Administer and configuring the organization’s ITSM platform, including incident management workflows, service catalog items, and reporting dashboards. • Serve as an escalation point for the service desk team, providing Tier 2/Tier 3 support for complex technical issues that require advanced troubleshooting. • Assist with compliance-related activities, including evidence gathering, control documentation, and system hardening in alignment with applicable regulatory frameworks. • Collaborate with cross-functional teams to support system deployments, upgrades, and change management processes. • Develop and maintain PowerShell scripts and automation tools to streamline recurring administrative tasks and improve operational efficiency. • Document standard operating procedures, technical configurations, and troubleshooting guides to support knowledge management and team continuity. What you’ll need to succeed: • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related technical discipline; equivalent professional experience will be considered in lieu of a degree. • Demonstrated experience administering and supporting IT Service Management (ITSM) platforms (e.g., ServiceNow, FreshService, or comparable tools). • Proficiency with the Microsoft 365 ecosystem, including Exchange Online, SharePoint, Teams, Entra ID and Intune. • Working knowledge of PowerShell scripting for task automation, system configuration, and administrative reporting. • Experience supporting and maintaining Windows Server and/or Linux-based environments. • Strong troubleshooting skills with the ability to diagnose and resolve hardware, software, and network issues in a timely manner. • Effective written and verbal communication skills, with the ability to document technical procedures and interact professionally with end users at all levels. HOURLY RATE: $28/hour - $32/hour The pay range for this position is determined based on qualifications, skills, and relevant experience. The final rate offered will be determined based on several factors including: • The candidate's professional background and relevant work experience • The specific responsibilities of the role and organizational needs • Internal equity and alignment with current team compensation • This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include: • Performance-based bonuses • Company-paid training and/or certifications • Referral bonuses To apply for this position, please submit your resume via the form below or through our careers page: [Upgrade to PRO to see link] Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration. Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance. Benefits: All full-time employees are eligible to participate in our benefits programs: • Health, dental, and vision insurance • 401(k) retirement plan with company match • Paid time off (PTO) and holidays • Parental Leave and dependent care • Flexible work arrangements • Professional development opportunities • Employee assistance and wellness programs Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law. What we want you to know: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Not ready to apply now? Sign up to join our newsletter here.