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Mid LevelFull-timeRust
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Million Dollar Baby Co. is looking for an IT Support Specialist to provide technical assistance to their associates. This role involves setting up and deploying hardware and software, as well as delivering top-notch end-user support.
Key Responsibilities
- →Provide internal helpdesk support for Million Dollar Baby associates, contractors, and visitors
- →Respond to, record, track, and resolve tickets using helpdesk software
- →Monitor, triage, and assign Tier 1 helpdesk requests
- →Maintain and update the internal IT knowledgebase
- →Create documentation for new issues or deployments
- →Provision laptop and desktop computers for onboarding and replacements
- →Troubleshoot and resolve hardware, software, or basic network issues for end-users
- →Support and troubleshoot the A/V setup for video conferencing
- →Setup and tear down audio/visual equipment for company-wide events
- →Assist with IT projects and other tasks as needed
- →Research and present emerging technologies to the team
Requirements
- ✓Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- ✓Previous experience in a helpdesk or IT support role, preferably 1-2 years
- ✓Basic understanding of computer hardware, software, and networking principles
- ✓Familiarity with helpdesk software and ticketing systems
- ✓Experience with provisioning and deploying computers
- ✓Legendary customer service and deskside manner
- ✓Ability to troubleshoot and resolve technical issues effectively and efficiently
- ✓Ability to prioritize tasks, manage time effectively, and handle multiple support requests simultaneously
- ✓Eager to embrace new technologies and adapt to changing IT environments
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