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ManagerFull-timeAWSGit
Salary Range
$176,800 - $239,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Mindtickle is seeking a hands-on UX Research Manager to lead and grow their UX research practice. This role involves managing and mentoring a team of researchers while directly shaping product decisions through continuous research.
Key Responsibilities
- →Lead and mentor a team of UX researchers, supporting their growth while setting a high bar for research quality and impact.
- →Own and evolve the UX research strategy across the Mindtickle platform, aligned with product and business goals.
- →Plan and execute hands-on qualitative and quantitative research, including usability testing, interviews, surveys, and behavioral analysis.
- →Drive continuous discovery and validation by embedding research into product development cycles.
- →Translate complex research findings into clear, actionable insights that inform product strategy and design decisions.
- →Help build scalable research processes, standards, and tools to increase the reach and effectiveness of research across teams.
- →Champion the voice of the customer and ensure user insights meaningfully shape roadmaps, features, and platform experiences.
Requirements
- ✓6–9+ years of experience in UX research, with at least 2+ years in a people management or lead role.
- ✓Comfortable being both a manager and an individual contributor, balancing team leadership with hands-on research work.
- ✓Strong experience conducting mixed-methods research (qualitative and quantitative) in SaaS or complex digital products.
- ✓Understanding of SaaS product dynamics such as onboarding, activation, feature adoption, retention, and long-term usage.
- ✓Skilled at synthesizing research into compelling stories that drive alignment and decision-making across teams.
- ✓Communicate clearly and confidently with stakeholders across product, design, engineering, and leadership.
- ✓Thrive in fast-paced environments and can adapt research approaches to match product timelines without sacrificing quality.
- ✓Curious, empathetic, and passionate about building products that genuinely solve user problems.
- ✓Prior experience working in a SaaS company is strongly preferred.
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