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Mid LevelFull-time
Salary Range
$20,400 - $27,600 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Support Engineer to join our team at Mitratech. This role involves assisting customers, consultants, and partners in using our products and troubleshooting technical issues.
Key Responsibilities
- →Assist customers, consultants, and partners through our customer support portal, email, chat, and phone
- →Troubleshoot issues by reproducing the problem and determining the resolution
- →Create Knowledge base articles regularly to expand self-help tools for customers and internally
- →Triage newly reported problems, assign proper severity, and work to identify a resolution
- →Recreate product defects and work with the engineering maintenance team on the scoping resolution
- →Participate in client calls to give updates on outstanding support-related issues
- →Perform software updates and patching
- →Document technical environments, processes and procedures, testing and project plans
Requirements
- ✓2+ years’ experience working with enterprise software applications in support, development/QA, services or similar technical roles
- ✓Bachelor or Master in Computer Science/Engineering or Business is preferred
- ✓Experience working with .NET applications preferred
- ✓Intermediate proficiency with MSSQL preferred
- ✓Experience with Windows operating systems
- ✓Experience with environment architecture and troubleshooting strongly preferred
- ✓Excellent organizational, customer relationship, verbal and written communication skills
- ✓Highly dependable and professional
- ✓Highly motivated, self-starter with a positive attitude
- ✓Excellent problem solving and listening skills
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