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Mid LevelFull-timeRust
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Program Operations Analyst to join our team supporting a VA Contact Center Modernization engagement. This role focuses on maintaining the programβs project plan, tracking activities and deadlines, supporting governance documentation, and managing collaboration artifacts in Microsoft Teams/SharePoint.
Key Responsibilities
- βMaintain and update the program project plan on a regular cadence (e.g., task updates, dependencies, milestones, baseline hygiene, publish-ready views).
- βSupport maintenance of the RAID (Risks, Assumptions, Issues, Dependencies) log by coordinating inputs and updates with workstream owners and project management leadership in line with the project plan.
- βTrack activities, deadlines, and milestones; proactively flag slippage, missing inputs, and upcoming due dates.
- βSupport action item tracking (capture, owners, due dates, follow-ups, closure confirmation).
- βCapture and publish meeting notes/minutes with clear decisions, actions, and next steps.
- βDraft and edit program communications as required (status asks, follow-ups, reminders) with strong business writing quality.
- βManage and organize the programβs Microsoft Teams site and associated SharePoint artifacts (folders, document hygiene, versioning conventions, templates as provided).
- βMaintain program documentation and ensure key deliverables/artifacts are current, accessible, and consistently formatted.
Requirements
- β3+ years of experience, preferably in healthcare, contact center, or technology modernization projects.
- β1+ years of prior work experience in or with the Federal Government.
- β1+ years of experience and aptitude for working and communicating with various diverse stakeholders, teams, and clients face-to-face.
- βDemonstrated experience with scheduling tools such as Microsoft Project or Excel tailored to project plan maintenance as well as Microsoft Teams/SharePoint.
- βExcellent communication, task tracking, business writing, and meeting minute skills, with a keen attention to detail.
- βAbility to quickly adapt and excel in a fast-paced environment.
- βExperience working with Microsoft Word, PowerPoint, and Outlook.
- βMinimum of a Bachelorβs degree in Business, Healthcare Administration, Information Systems, or related field.
- βMust be a US Citizen with ability and willingness to acquire a U.S. Public Trust.
