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Mid LevelFull-timeRustAI
About the Role
We are looking for an Order Management Specialist to handle the complete order-to-cash cycle, ensuring billing accuracy and collections. This role involves collaborating with sales and finance teams and maintaining accurate records in NetSuite.
Key Responsibilities
- →Manage the order-to-cash cycle, including collections
- →Receive and process order entry into NetSuite
- →Generate and send accurate invoices and handle credit memos
- →Work closely with customers to retrieve purchase orders for timely billing
- →Serve as a primary point of contact for customer inquiries and resolve billing issues
- →Collaborate with sales and finance to ensure smooth and accurate order processing
- →Support quarterly and annual audits
- →Identify and manage continuous process improvements for scalable solutions
- →Support accounting IT projects for system automation and maintenance
- →Perform other tasks as required
Requirements
- ✓Bachelor’s degree in accounting, finance, or related field preferred
- ✓5+ years of order management experience
- ✓Previous experience in order processing, billing, or a related role
- ✓Meticulous accuracy for handling financial data and order details
- ✓Proficiency with order management and billing software, accounting systems, and Microsoft Office Suite, especially Excel
- ✓Knowledge of NetSuite, OpenAir, or SFDC is a plus
- ✓Strong written and verbal communication skills
- ✓Excellent organizational and time management skills
- ✓Must be initiative-taking and able to perform multiple tasks simultaneously
- ✓Ability to troubleshoot and resolve order and billing issues
- ✓A service-oriented mindset for maintaining customer satisfaction
- ✓Work Environment
- ✓Office-based or hybrid work options available
- ✓Flexible office hours with need to work 2-3 hours late evening
