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ManagerFull-timeAWSAzureMongoDBGoAI
Salary Range
$57,120 - $77,280 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join MongoDB, a company built for change that empowers customers and people to innovate at the speed of the market. This role requires a passion for technology and the ability to thrive with ambiguity while maintaining a customer-centric approach.
Key Responsibilities
- →Work as a strategic advisor to customers, providing guidance on MongoDB best practices and overall technology strategy
- →Collect feedback and identify roadblocks from customers to inform internal teams
- →Act as the link between customers and product engineering to develop new innovative solutions
- →De-escalate and resolve critical customer issues and complaints
- →Build and execute account plans to mitigate risk and drive growth
- →Lead in-person executive business reviews for strategic customers
- →Work on strategic internal projects to help build the Customer Success program
- →Document all customer interactions in internal systems
- →Provide feedback and guidance to leadership on key signals within MongoDB Atlas
- →Manage the relationship with Sales Leadership and Account Executives
- →Forecast expected churn and growth to senior leadership
- →Help interview, onboard and ramp new team members
- →Act as a leader amongst peers, running enablement sessions and product certifications
Requirements
- ✓5+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role
- ✓A background and passion for advocating on behalf of customers
- ✓A mind for technology with an aptitude and curiosity to learn about technical concepts
- ✓The ability to act with a high level of autonomy and take full ownership of customer portfolio
- ✓An entrepreneurial mindset to deviate from established procedure and build new processes
- ✓Team player with a passion for collaboration
- ✓Prior exposure to database, cloud, and infrastructure technology is a plus
- ✓Bilingual English and German
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