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LeadFull-timeRustGitAI
Salary Range
$60,690 - $82,110 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Account Manager to join our team at Monks. This role involves acting as the primary partner for tech clients, building and implementing AI technology for marketing automation. You will serve as the bridge between clients and internal teams, ensuring smooth project delivery and a high-quality client experience.
Key Responsibilities
- →Drive day-to-day client deliverables, ensuring all Service Level Agreements (SLAs) are adhered to.
- →Act as the day-to-day liaison between the client and internal PMO and maker teams to ensure on-time delivery.
- →Manage the overall client experience, ensuring all client feedback and approvals are diligently tracked and received.
- →Address routine client concerns independently while proactively identifying potential issues and proposing solutions.
- →Translate client priorities into clear briefs by leveraging a deep understanding of the breadth of Monks products and services.
- →Identify potential upsell opportunities to discuss with senior roles, contributing to the core commercial function of developing business.
- →Support renewals and contribute actively to client retention strategies.
- →Prepare and present routine performance reports to clients, fulfilling reporting requirements for senior account leadership.
- →Facilitate client onboarding and provide guidance on maximizing service value for routine projects.
- →Gather feedback and insights to help improve services and inform product or strategy decisions.
Requirements
- ✓Deep understanding of technology, staying current with AI trends and advancements.
- ✓Solid Project Management & Delivery: Competent experience in client project management, with a track record of driving day-to-day deliverables and managing SLAs.
- ✓Client Communication & Tracking: Strong ability to ensure all client feedback is tracked and approvals are received, serving as a reliable liaison for internal teams.
- ✓Monks Product Knowledge: Solid knowledge (or the ability to rapidly acquire it) of the breadth of Monks products and services to effectively advise clients.
- ✓Problem Solving: Ability to address routine client concerns independently and proactively propose solutions to potential issues.
- ✓Commercial Awareness: Capability to identify potential upsell opportunities and support retention strategies.
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