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ManagerFull-timeGitAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at Moss, a SaaS scale-up focused on spend management solutions. You will drive SaaS revenue growth through proactive customer engagement, identify upsell opportunities, and mitigate churn risks. Your strategic guidance and deep product knowledge will help customers unlock new value from our product.
Key Responsibilities
- →Drive customer engagement by building and nurturing relationships with clients to understand their finance goals and guide them in using spend management features.
- →Identify and pursue upsell opportunities by leveraging your understanding of product features and customer needs.
- →Measure success and provide data insights using KPIs to monitor revenue trajectory and key metrics.
- →Act as a product ambassador by compiling and communicating client feedback to internal stakeholders.
- →Thrive for process excellence by continuously improving client journey touchpoints to increase satisfaction and retention.
Requirements
- ✓Proven experience in a proactive commercial-centric role, ideally in a B2B setting.
- ✓Prior experience with upselling products and features to existing clients.
- ✓Fluent in both German (C2) and English (C1).
- ✓Customer-obsessed with the ability to empathize with customer needs.
- ✓Commercially minded with strong negotiation skills.
- ✓Clear communicator capable of explaining complex topics.
- ✓Analytical mindset with the ability to interpret data and solve problems.
- ✓Expert operator with the ability to manage multiple requests and prioritize effectively.
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