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SeniorFull-timeRustReactAI
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Senior Customer Success Manager to build and define Customer Success at Multitude Insights. This strategic role focuses on ensuring government partners continuously realize measurable value from our flagship product, BLTN.
Key Responsibilities
- →Build the Customer Success Function by operationalizing the full customer journey from onboarding to renewal.
- →Drive ongoing value and adoption by ensuring agencies achieve measurable outcomes from BLTN.
- →Elevate the voice of the customer by serving as the internal subject matter expert on customer workflows and priorities.
- →Be a strategic government partner by acting as a trusted advisor to investigators, crime analysts, command staff, and agency leadership.
Requirements
- ✓6+ years in Customer Success, Account Management, or similar strategic customer-facing roles.
- ✓Experience in early- to growth-stage startups (Series A–C/D preferred).
- ✓Government technology or public sector experience is strongly preferred.
- ✓Demonstrated career progression with increasing ownership and impact.
- ✓Proficiency in HubSpot, Slack, Notion, and comfort collaborating in tools like Linear or Jira.
- ✓Experience working in fully remote environments.
- ✓Builder’s mindset—comfortable creating structure from scratch.
- ✓Strategic operator who moves quickly while knowing what scales.
- ✓Proactive, data-driven, and high-ownership.
- ✓Executive presence and ability to serve as a trusted advisor internally and externally.
- ✓Aligned with our core values: Trust, Duty, Urgency.
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