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SeniorFull-timeRustReactAI
Salary Range
$70,444 - $95,306 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Multiverse, the upskilling platform for AI and Tech adoption. This role involves delivering excellent support to customers and serving as the primary representative of Multiverse for high-value client stakeholders.
Key Responsibilities
- →Partner with the Support Manager to build and maintain standard operating procedures and rigorous documentation
- →Manage high-value client escalations and complaints by acting as the primary point of contact for corporate stakeholders
- →Build strong cross-functional relationships with Customer Success, Delivery, Learning, and Tech teams to efficiently triage queries
- →Navigate the internal Multiverse organisational structure to identify correct issue owners and ensure a seamless experience for clients
- →Act as a trusted advisor to clients, fostering relationships that contribute to customer retention and growth
- →Leverage technical skills, such as AI workflows or advanced data analysis, to streamline operational procedures
Requirements
- ✓4+ years of experience in customer success or client support, specifically managing corporate stakeholders
- ✓Excellent verbal and written communication skills
- ✓Strong project management abilities to handle competing priorities
- ✓A commercial mindset with the ability to leverage data for decision-making
- ✓A collaborative team player who fosters a sense of belonging
Benefits
- ★Time off - 27 days holiday, plus 5 additional days off
- ★Health & Wellness - private medical insurance, life insurance, gym membership
- ★Hybrid work offering
- ★Work-from-anywhere scheme - up to 10 days per year
- ★Space to connect: weekly catch-ups, seasonal celebrations, and a stocked kitchen
