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SeniorFull-timeRustAgile
Salary Range
$45,084 - $60,996 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our innovative team at Mural. This role involves managing a portfolio of high-value Enterprise accounts across Europe, focusing on driving adoption, building stakeholder relationships, and serving as a trusted advisor.
Key Responsibilities
- →Oversee a portfolio of ±20 Europe-based customers and own the full customer lifecycle
- →Be a Mural and LUMA Institute expert, identifying opportunities to drive utilization and adoption
- →Cultivate executive relationships across multiple business units as a strategic partner
- →Monitor customer health scores and use account knowledge to identify risk and create mitigation plans
- →Maintain operational excellence by keeping customer and engagement records accurate
- →Advocate for customers internally by sharing success stories and feedback
- →Conduct discovery sessions to uncover business goals and impact
- →Work with Sales counterparts on account strategy for renewal and growth
Requirements
- ✓5+ years of Customer Success experience with Enterprise SaaS customers
- ✓Strong discovery, consultative, and relationship-building skills
- ✓Experience with collaboration tools and understanding of design thinking or project management methods
- ✓Analytical and data-driven mindset for interpreting usage data
- ✓Strong communication skills for executive-level audiences
- ✓Proactive, organized, and able to thrive in a dynamic environment
- ✓Fluent in English; additional European languages a plus
- ✓Based in the Netherlands, Spain, or UK with willingness to travel up to 15%
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