Customer Account Manager at myob-2

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed. At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them. And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business. About the role The Retention team at MYOB is on an exciting growth trajectory - a high performing group that’s consistently delivered exceptional customer outcomes and continues to build momentum. As the team expands, we’re looking for a driven and customer‑obsessed Customer Account Manager to help carry that success forward. In this role, you’ll guide SME customers through their early journey with MYOB, helping them unlock the full value of our products, strengthen their day‑to‑day operations, and ultimately stay confidently on track for long‑term success. What will keep you busy... • Managing assigned customer “territories” (cohorts such as onboarding, arrears, at‑risk lists, offer roll‑offs or price rise campaigns) and owning their 90‑day retention journey • Making outbound calls to understand each customer's goals, challenges, and usage behaviours. • Translating MYOB features into clear business impacts that resonate with SMEs • Driving adoption of under‑utilised features to strengthen customer stickiness and reduce churn • Spotting and nurturing expansion opportunities using a commercial, value‑led approach • Logging all customer interactions in Salesforce and contributing to adoption and engagement reporting • Collaborating closely with teammates to achieve retention targets, build capability and celebrate wins What we'd love to see from you • Experience in SaaS/software within customer success, support, account management or tech sales (Fintech experience is a bonus!) • Strong ability to run value‑based conversations and turn features into clear business benefits • A commercially curious mindset with comfort identifying increases in product adoption or expansion opportunities • Confident, articulate communication skills and a genuine customer‑first approach • An agile, adaptable working style — able to shift quickly between multiple customer campaigns and priorities • Strong organisation and follow‑through when managing multiple customers across a 90‑day lifecycle • Experience using CRMs (Salesforce preferred) and comfort with outbound customer engagement Our Culture & Benefits   At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.    🎥 See what it's like to work at MYOB and what we're all about.    🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events  🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers  🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members  🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance   🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more  🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution     At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table. Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.  We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.