Project Manager - SSOE at NCS3

Job Summary Infrastructure Project Manager who will be responsible for the managing and implementing of Infrastructure-based projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements.  The incumbent is also responsible for projects resource scheduling, tracking, risk management and quality assurance. Responsibilities Project & Service Management • Lead, deliver and maintain projects within time, scope and cost • Ensure project delivery quality • Plan & establish project schedules, quality plans, budgets, and communication and risk management plans • Manage issues arising out of scope definition and disputes that impacted scope, schedule and cost • Manage issues arising from integration of various components of the project, e.g. hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc • Manage project financials, ensuring project cost/ revenue forecast is done accurately • Oversee the implementation of the project with regard to schedules, budget, manpower and quality • Resolve project overrun issues • Track project progress and report to Senior Management and Customer • Manage resources in terms of mobilising resources during different periods of time from team to team to maximise productivity or minimise wastage • Lead the project and service team on smooth project transition to operation in accordance to customer requirement and processes. • Manage project operation and ensure service level is maintained without financial penalty and security incident due to negligent or lack of awareness • Leverage Microsoft Excel, Power BI, and other Microsoft 365 tools to analyze project performance metrics, resource utilization, and financial data. • Develop interactive dashboards and visual reports to track project progress, risks, and KPIs for internal and customer reporting. • Use data-driven insights to support forecasting, risk mitigation, and continuous improvement initiatives. • Utilize Kanban-style tools such as Trello, Microsoft Planner, or Project for the Web to visualize project workflows, manage task assignments, and monitor progress in real time. • Implement agile project tracking methods to improve transparency, accountability, and responsiveness across project phases. • Integrate Slack or Microsoft Teams for streamlined communication, status updates, and collaboration among cross-functional teams.  Customer/Vendor/ Stakeholder Management • Manage contracts and subcontractors • Effectively engaged stakeholders in project decisions and execution • Build long-term customer relationships by anticipating and exceeding customer’s expectation • Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs • Strong customer-service orientation • Present project data and trends using Microsoft PowerPoint and Power BI to facilitate stakeholder engagement and decision-making. • Translate complex data into clear visual narratives to support change management and prioritization discussions.   Team Management • Work cohesively, lead, guide, manage and motivate the projects’ team members in delivering quality project works, eliminating project exceptions and delighting the customers • Plan for optimal use of resources across teams comprising of Project and Technical competencies • Manage performance review of team and maintain open communication with team for feedback on continuous improvement • Ensure high individual and staff billability • Promote the use of collaborative platforms (e.g., Trello, Microsoft Planner, Slack) to enhance team coordination, task ownership, and productivity. • Facilitate daily stand-ups or sprint reviews using Kanban boards to ensure alignment and timely issue resolution.