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SeniorFull-timeRustReact
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at Nearmap. This role focuses on building meaningful relationships with insurance industry customers to create genuine value and drive company growth.
Key Responsibilities
- →Manage subscription renewals for the portfolio of Insurance customers, ensuring a smooth and efficient process.
- →Maintain up-to-date account intelligence in Salesforce and use customer data to drive engagement strategies.
- →Collaborate with internal teams to design scalable, programmatic approaches to managing a large portfolio of accounts using customer experience and marketing automation techniques.
- →Serve as a trusted advisor to customers, driving onboarding, product adoption, retention, and growth initiatives to optimize customer lifetime value.
- →Identify churn risks, implement proactive measures to address them, and drive customer satisfaction.
- →Collaborate cross-functionally to resolve customer issues, ensuring retention and fostering growth opportunities.
- →Develop and progress upsell opportunities in partnership with Sales teams.
- →Actively nurture advocacy among customers to promote Nearmap solutions internally and externally.
- →Apply sound judgment to analyze moderately complex challenges and determine appropriate solutions within established guidelines.
- →Adapt processes and methods when necessary to meet the unique needs of customers or business objectives.
- →Use learned techniques and data-driven approaches to investigate issues and contribute to resolution efforts that support customer retention and success.
- →Adhere to company guidelines and the corporate Code of Conduct
- →Act in an ethical way when dealing with company assets and other people
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