Loading...
SeniorFull-timeRust
Salary Range
$45,084 - $60,996 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team. This role focuses on managing a mid-market and enterprise portfolio of accounts, understanding customer needs, and delivering comprehensive engagement to foster strong relationships and measurable business outcomes.
Key Responsibilities
- →Provide proactive customer service and support to drive customer satisfaction
- →Manage subscription renewals for a large portfolio, ensuring a smooth and efficient process
- →Maintain up-to-date account intelligence in Salesforce and leverage customer data to inform engagement strategies
- →Collaborate with the Customer Experience team to develop scalable approaches for managing a large portfolio using customer experience and marketing automation techniques
- →Serve as a trusted advisor to customers, guiding them through onboarding, product adoption, retention, and growth initiatives to optimize customer lifetime value
- →Identify churn risks and implement proactive measures to address them, ensuring high levels of retention
- →Collaborate cross-functionally to resolve customer issues and support growth opportunities
- →Partner with Sales teams to identify and develop upsell opportunities
- →Actively nurture customer advocacy, encouraging customers to promote Nearmap both internally and externally
Requirements
- ✓Experience in customer success, account management, or related field
- ✓Strong understanding of customer lifecycle management
- ✓Excellent communication and relationship-building skills
- ✓Ability to manage a large portfolio and identify growth opportunities
- ✓Experience with CRM systems like Salesforce
- ✓Understanding of subscription-based business models
Free to sign up. Takes 30 seconds.
About Nearmap
Nearmap is a technology company specializing in aerial imagery and geospatial data solutions, operating at the intersection of geographic information systems (GIS) and digital mapping. Founded in Australia, the company has established itself as a leader in providing high-resolution, frequently updated aerial imagery and 3D data to various industries. By leveraging advanced aerial capture technology and sophisticated data processing, Nearmap delivers accurate, real-world insights that enable businesses and governments to make informed decisions. Its services are designed to transform how organizations visualize, analyze, and interact with their physical environment, particularly in sectors requiring precise spatial data. The company’s primary offerings include high-resolution aerial imagery, 3D models, and geospatial data analytics, all updated multiple times a year to ensure current information. Key features of Nearmap’s platform include automated workflows, customizable data layers, and integration with existing GIS and CAD systems, allowing users to streamline workflows and enhance project efficiency. Target audiences include infrastructure managers, urban planners, real estate developers, and environmental consultants who rely on accurate, up-to-date spatial data for planning, monitoring, and decision-making. Nearmap’s solutions are particularly valuable for projects requiring detailed site analysis, asset management, or regulatory compliance. Nearmap has distinguished itself through its commitment to innovation and data accuracy, serving clients across North America, Australia, and New Zealand. The company’s frequent data updates and advanced aerial capture technology provide a competitive edge, enabling users to access the latest information for critical projects. By combining cutting-edge technology with a deep understanding of geospatial needs, Nearmap has positioned itself as a trusted partner for organizations seeking reliable, actionable insights from aerial data. Its unique value proposition lies in its ability to deliver scalable, high-quality geospatial solutions that drive efficiency and precision in complex industries.
