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SeniorFull-timeAIML
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Senior Hardware Support Engineer to own production hardware reliability across large-scale, mission-critical data center environments. This role operates at the intersection of hardware engineering, operations, and vendors, ensuring fleet stability and continuous improvement of server and platform reliability.
Key Responsibilities
- →Lead root cause analysis for complex hardware and firmware failures across production fleets
- →Aggregate recurring problems and error patterns to identify systemic reliability issues
- →Act as the senior escalation point for hardware-related incidents impacting availability or performance
- →Coordinate with vendors to drive timely diagnostics, RMAs, firmware fixes, and corrective actions
- →Partner with internal engineering teams to validate fixes and prevent recurrence
- →Perform hardware and firmware validation before fleet-wide rollout
- →Drive structured incident investigations using established IT problem management methodologies
- →Support on-site teams with technical coordination during critical hardware events
- →Improve hardware observability, failure tracking, and reporting processes
- →Contribute to long-term hardware reliability strategy and fleet-wide stability improvements
Requirements
- ✓Strong hands-on expertise with server hardware in data center or large-scale production environments
- ✓Proven experience performing root cause analysis of hardware and firmware failures
- ✓Deep understanding of server components (CPU, memory, storage, networking, power, BMC) and failure modes
- ✓Experience working directly with hardware vendors and engineering teams to resolve production issues
- ✓Structured problem-solving skills using formal IT or incident management methodologies
- ✓Strong analytical capabilities and ability to interpret logs, telemetry, and error patterns
- ✓Experience coordinating technical activities with on-site operations teams
- ✓Ability to manage multiple concurrent investigations with production impact
- ✓Clear written and verbal communication skills in cross-functional environments
Benefits
- ★Comprehensive medical, dental, and vision coverage
- ★401(k) plan with company contribution
- ★Flexible paid time off
- ★Paid parental leave
- ★Professional development support
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